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London Aquatics Centre Reviews

Rated 4 based on 1577 Reviews

Swimming & Water Sports in London

Queen Elizabeth Olympic Park, Stratford Cross, London E20 2ZQ

Published on
September 10, 2025
Last updated
September 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of London Aquatics Centre's customers had a positive experience.

Positive
50%
Neutral
20%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About London Aquatics Centre?

all the time return to the place with pleasure.

Comfortable chairs.

Great experience and will certainly return!

feels very safe and everyone is pretty chill

I had a pretty good experience!

the staff was helpful.

Amazing customer service and so friendly, professional and down to earth.

Thanks for your help Donny!

Trustguide extracts key phrases from reviews about London Aquatics Centre and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 10, 2025, 1577 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of London Aquatics Centre's publicly available reviews View source

Eleena PK rated London Aquatics Centre 5 stars
3 months ago
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Great aquatic centre, with an Olympic size pool. Have been here for few swimming competitions with my son and all the time we had a great time. Comfortable seats with a great view of the main pool and the diving pool. Parking available but we never used the parking of the place because we used underground to get there. During holidays inflatables are usually a great attraction. All the time return to the place with pleasure.
Mirela Pavel rated London Aquatics Centre 5 stars
2 months ago
London Aquatic Centre is massive in side, beautiful pool 50 meters. Comfortable chairs. We are coming for our kids' competition.
Anya Chapman rated London Aquatics Centre 5 stars
2 months ago
I've always wanted to swim in this pool since visiting during the Olympics. Booked for the 50m competition pool via the Everyone Active app. At £7 per adult this is great value for money and comparable to any other leisure centre. The changing village was clean, plenty of hot showers, and the lockers (£1 returnable) were well maintained. The pool was clean and the temperature was good for continual lane swimming. Great experience and will certainly return!

Reviews Summary

Overall sentiment for London Aquatic Centre is mixed, with reviewers noting several strengths as well as recurring concerns. Visitors consistently mention the centre's Olympic-sized pool, convenient seating for spectators, and value for money, especially for swimming competitions or casual lap swimming. Staff helpfulness, notably from employees like Donny, is highlighted positively. However, issues around cleanliness in the changing rooms and pools are mentioned repeatedly, with some accounts describing unpleasant experiences relating to hygiene.

The most frequent themes emerge around facility quality, staff interaction, and cleanliness. The aquatic centre is praised for its spaciousness, modern amenities, and accessibility by public transport. Frequent users appreciate special offerings such as inflatables during holidays and the overall safety of the facility. On the other hand, multiple reviews mention overcrowding during closures of specific pools, a lack of clear signage, and hygiene lapses in both the water and changing areas.

In summary, London Aquatic Centre in London is regarded as a well-equipped venue for swimming and competitions, with reliable amenities appreciated by both families and avid swimmers. Its reputation is somewhat undercut by consistent criticism regarding facility cleanliness and occasional operational frustrations. Potential visitors should weigh these mixed insights when considering the centre for swimming or aquatic events.
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Frequently Asked Questions About London Aquatics Centre

Is the London Aquatic Centre easily accessible for families and competitors?

Yes, reviews indicate the centre is designed for large events with public transport access, Olympic-size pool, spectator seating, and space for families as well as competitive swimmers.

How does the London Aquatic Centre handle cleanliness and hygiene?

While some visitors observe well-maintained areas, several reviews report recurring issues with cleanliness in the changing rooms and water. The centre may occasionally appear understaffed for cleaning during peak demand.

How are bookings and pool access managed at London Aquatic Centre?

Swimming sessions can be reserved via the Everyone Active app or through staff assistance on-site. Pool closures or event times may impact which pools are available for public use.

About London Aquatics Centre

Swimming & Water Sports
London Aquatic Centre provides aquatic facilities including an Olympic-sized swimming pool, diving boards, a training pool, and seating for spectators. It hosts swimming competitions, public swim sessions, and family-focused events, operating as an in-person leisure and sporting venue in London.

The centre manages bookings through a digital application and on-site service. Facilities include a changing village, lockers, hot showers, and refreshments. The operation advises on pool access and session types, while staff assist members and address visitor inquiries regarding sessions, bookings, and club policies.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.