The reputation of Laveda Lash & Brow Boutique is mixed according to the latest customer reviews. On one hand, some clients are pleased with the meticulous work on lash extensions and the thorough, gentle service provided by certain technicians, receiving many compliments post-visit and experiencing no irritation. The boutique seems to have gained appreciation for accommodating clients in urgent situations and maintaining a pleasant atmosphere. However, other reviews indicate substantial dissatisfaction, particularly about nail services. Complaints include technicians not honoring advertised service details, lack of proper cuticle care, rushed and incomplete services, and poor product longevity with some manicures lasting less than a week before chipping. The customer service has also been criticized, with the front desk staff described as rude and unaccommodating. This inconsistency in service quality and customer experience is a concern and suggests a potential area of improvement for the management of Laveda Lash & Brow Boutique.
Although the website advertises that all tools are new for each client, there have been instances reported by customers where old or previously used tools have been utilized during services.
Many clients report that lash extensions at Laveda Lash & Brow Boutique are a meticulous process taking around two hours. Quality seems to be favored over speed to ensure client satisfaction with the final result.
Customer experiences with resolving service issues at Laveda Lash & Brow Boutique vary. Some reports suggest the staff, particularly at the front desk, may respond with rudeness instead of compassion, indicating customer service may not always meet expectations.
Top Lash & Brow in DC and VA. Rated Top Lash & Brow in the MD Prince George County, and DC region by Top Doctors on the OWN Network. Offering the Gel and Gel-X Mani Pedi Nails, Eyelash Extensions, Lash Lifts and Lash Tints, Waxing, Facials, Microblading & Shading Ombre brows & reflexology. Lash Supplies
