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Lapis Spa Reviews

Rated 3.9 based on 554 Reviews

4441 Collins Ave, Miami Beach, FL 33140, United States

Spas Miami Beach

Published on
March 6, 2024
Last updated
June 15, 2025

What Customers Are Saying About Lapis Spa?

amazing amenities for you to enjoy

by far the best 👌

beautiful & clean from the waiting room

the Mani-Pedi was among the best

very kind and informative

very relaxing and having access

staff does an excellent job

The massage was good

She worked wonders on my body

Trustguide extracts key phrases from reviews about Lapis Spa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Lapis Spa's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Lapis Spa Ratings

5

As of Based on 554 revies as of Mar 06, 2024

Lapis Spa Score

90%

As of Based on 554 revies as of Mar 06, 2024

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Customer Reviews

As of Jun 15, 2025, 554 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Lapis Spa's publicly available reviews View source

Eboni Lanier rated Lapis Spa 5 stars
9 months ago
Incredible experience!! I say experience because in addition to the wonderful treatments offered they have amazing amenities for you to enjoy from an indoor mineral pool to a eucalyptus steam room area. It is a super relaxing space. You also have access to their beautiful outdoor pools and the beach chairs. Senorita Flora provided me with one of the best massages I have ever had. She worked wonders on my body. I can't wait to get back there again to enjoy all they have to offer!!! Ladies this place is a true treat and if you are into using spa services as a way to take care of yourself this one is worth checking out if you are in Miami or really you can just plan a trip around going here!!! Worth every penny!
Luis “LouGgle” C rated Lapis Spa 5 stars
10 months ago
Melanie was my masseuse! ❤️ I enjoyed it from start to finish! I definitely got blessed since it was random, but I will make sure to ask for her next time. Phenomenal experience, by far the best 👌 and I've had plenty of massages💆‍♂️ in my lifetime. Am not from here, which makes me sad 😮‍💨 because I currently live in the Bay Area, CA, and unfortunately, I am still searching for something worth the $$$. 🙏 THANK YOU so much, Melanie, for your expertise!! Had a deep-tissue massage, and she also gave her advice, which I appreciate, and it is helping with my tight lower back. It was kinda funny when she apologized about her tummy growling, I felt bad because she must have been hungry, haha. we're all human, nothing you should apologize about, but was a tad loud, haha 😄 so I understand why you did. God bless your soul and hope nothing but the best for you. Highly RECOMMEND The facility also blew my mind to add to the experience! Beautiful & clean from the waiting room to the steam room. Love the shower plunge, which drops water over you like a wave or waterfall. Everyone was very polite except maybe the pedicure Venezuelan lady, made me feel very self-conscious about my feet. But overall, by far one of my favorite experiences!
Lockie Hunter rated Lapis Spa 5 stars
10 months ago
Solid 4.5. A Detailed review plus tips on how best to enjoy your stay. We were staying at the Fontainebleau for a convention, and I absolutely wanted to try the spa. I receive massages and facials on a regular basis, so I was a bit hesitant to have a massage or facial, because I didn’t want to “cheat on my facialist”, and I’m very particular about my products. I’m also receiving physical therapy for my shoulder, so I did not want to have a massage. So I chose the “girls just wanna have fun” package which includes a Mani-Pedi and a little mini-facial. Here is my detailed review. The good: 1. The snacks are a great touch! Some spas will have lovely water options and tea and coffee and maybe a little bit of fruit, but this spa also had some nuts and dried fruits in addition to fresh fruits. It was also beautifully presented. 2. I love it when spas provide all of the essentials you need for your after-spa experience. Of course, many of them have blow dryers and curling irons and shampoos and soaps and conditioners, but not all of them provide full-size lotions, and Lapis provided face lotion as well as hand lotion and a host of other amenities. Bravo! 3. The pools were very nice, and I enjoyed how they had a women’s section with our own private little small Jacuzzi and a men’s section, and then in the middle there was the ESSENCE MINERAL CO-ED POOL. The women’s area and the coed areas included the hamman benches, and I’m assuming the men’s area did as well. 4. Now, onto the best part. I have had many wonderful facials, and this one, although it was only a mini facial, it was good. But the Mani-Pedi was among the best I have ever had! I feel terrible that I did not write down her name, but the person who did my Mani-Pedi was thorough and sweet and interesting and did a beautiful job. I have quite short nails, because I am active and do a lot of gardening! I was almost embarrassed to get a manicure, but the spa technician was able to make my scratchy small nails look beautiful! And she was so sweet about it. The bad: 1. Although I appreciated the eucalyptus steam room, and it was huge and I was the only person in it, there were a few spots on the ceiling that didn’t look 100% clean, so when things were dripping it made me feel a little icky. But overall it was mostly clean. But since it is a steam room and stuff drips, it should be spotless! 2. There was a registration hiccup. In fact, it was very difficult to get anyone on the phone. I ended up sending a email, and it was answered a couple of days later. When I finally did get someone on the phone and scheduled something, it was difficult to change it. (I had an evening commitment and needed to change the time for my services). I ended up replying to the email, and the person confirmed that I was changing my package time, but when I arrived at registration, they did not have the time change. The person at registration was quick on the feet, and was able to come up with some times that worked for me on the spot! Tips: 1. If you have a service, then you can arrive and enjoy the spa at any point. It seemed to became more crowded later in the afternoon, so try to go potentially before lunch? 2. There is a relaxation/reading room that is just delicious. Absolutely no one was in there. It felt like everyone was in the water, so this was a wonderful opportunity to relax in a private room. 3. The spa floors are quite slippery, so they do provide slippers for you, but they are not very comfortable. So bring your own slippers! 4. Save your treatments for the end of the day, because it’s uncomfortable to have a treatment in a wet swimsuit, so you change out of your swimsuit, and then putting on a wet swimsuit again is tricky and cold and damp! So, go earlier in the day to enjoy the experience, but save your treatments until just about the time you’re ready to leave.

Reviews Summary

Overall, reviewer sentiment regarding Lapis Spa in Miami is overwhelmingly positive, with clients repeatedly praising the relaxing atmosphere, extensive amenities, and high-quality treatments. Guests describe the spa as beautiful, with standout features such as mineral pools, steam rooms, rain rooms, and attentive staff like Senorita Flora and Melanie. While the vast majority of comments express satisfaction, minor criticisms occasionally arise around administrative difficulties with registration, a lack of slipper comfort, and some expectations around amenities and robes.

Common themes across reviews include the professionalism and kindness of the massage therapists and support staff, the quality of facials and mani-pedis, and exceptional attention to guest comfort. Many reviews highlight the convenient access to outdoor pools, gym, and beach areas, as well as the well-organized gender-separated spa spaces and thoughtful inclusions like snacks and full-size toiletries. Operational issues, though described, were usually resolved promptly, underscoring a commitment to guest satisfaction.

In summary, Lapis Spa is regarded as a premium spa destination in Miami, attracting both local and visiting clientele. Repeat business, specific commendations for both individual staff and facilities, and the range of amenities contribute to its strong reputation within the local wellness industry. Minor operational issues exist, but are outweighed by consistently positive guest experiences.
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Frequently Asked Questions About Lapis Spa

What amenities are included with a treatment at Lapis Spa?

With any scheduled treatment, guests of Lapis Spa receive access to indoor mineral pools, eucalyptus steam rooms, relaxation lounges, private showers, the fitness center, outdoor pools, and beach chairs. Complimentary snacks and beverages are also available for spa guests.

Are the massage therapists and staff accommodating of special requests or preferences?

Yes. Reviewers frequently mention staff tailoring treatments to guest needs, promptly addressing requests, and switching treatments if asked. Several staff members are noted for their professionalism and attentiveness to individual client comfort.

Is advanced booking required or recommended for treatments at Lapis Spa?

Reviews suggest booking in advance is advisable, as contacting the spa for appointments can be challenging at times. Scheduling by phone or email is available, but it is recommended to confirm any changes or special timing requests before arrival.

About Lapis Spa

Spas
Lapis Spa is a luxury wellness facility located in Miami, specializing in massage therapy, facials, manicures, pedicures, and relaxation treatments. The spa operates within a resort environment and offers amenities such as mineral pools, steam rooms, relaxation lounges, and access to outdoor pools and the beach. Services are delivered in-person by licensed therapists and specialists.

Lapis Spa structures its operation around providing both individual treatments and packages that include access to various amenities. Guests can utilize gender-separated spa facilities, co-ed mineral pools, and relaxation zones before or after treatments. Scheduling is managed via phone or email, and the spa provides additional touches such as snacks, beverages, and toiletries to enhance the guest experience.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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