Lapis, Spa At Fontainebleau Reviews

Very nicely laid out spa model. 5 stars to the architectural and design team. Spa Management Team: Please look into improving transparency and flexibility regarding your availability and the range of services offered, including options for extending and enhancing services. Chris at the front desk shouldn’t have to be lying about availability or anything. (Especially when you can just call back and make a new reservation, as I did) One person giving robes and lockers is not it. She was frustrated by the amount of people forgetting their locker code, or the process to open. We also shouldn’t have to ask for sandals. Guest declining sandals is better than having to ask for them. Make it luxurious consistently for everyone!!! Prior communication regarding the unavailability of collagen products to provide facial services would have been appreciated. It’s my order and time not yours. After all the elements rain tunnel, deluge shower, and rain room with shower was out of order/not in service. It was really hard to transport my mind, body and soul to new places after my interactions with Chris and the robe/towel/spa slipper/locker desk. Asking who am I again…as if they were the front door and I had no reservation. Both check in desk should communicate better. Make it luxurious consistently for everyone!!!

This is a very nice spa. The massage was good. I didn't get to enjoy the amenities to the fullest but they were available. I can't wait to go back and get a taste of all they have to offer.