Read L&Q Head Office 421 Reviews Summary 2025

Matthew rated L&Q Head Office 1 stars

a month ago

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I wish I never purchased a flat for L&Q. They don’t manage the estate at all. Despite refusing to pay service charge they still are not making any changes. The place is a constant rubbish tip and they refuse to fix the bin doors which do not lock so foxes take the rubbish all over the car park. Also they refuse to manage other neighbours who constantly fly tip. The social tenants do not pay extra to have this removed. People who pay a variable service charge like myself do. This has been going on for over 2 years. Can you imagine coming down to your car park every day to find condoms, drug litter, rats and rubbish everywhere? Starts to really affect your wellbeing. Even the outside wall is crumbling … won’t be fixed. I regret buying from L&Q.

Betül Yazıcı rated L&Q Head Office 1 stars

2 weeks ago

We stored our bicycles in the “secure cycle storage” as instructed in their own Home Guide. Despite following every guideline — locking to the rack, securing the door — our bicycles were stolen. There is no CCTV, no proper access control. Weeks have passed with no meaningful response, no transparency, and no compensation plan from the management. Residents are directed to use a facility they call “secure,” but when it fails, they wash their hands of responsibility. This is not just disappointing — it’s misleading and negligent. If you value your property and expect clear communication and accountability, think twice before trusting this management.

Deborah Nono rated L&Q Head Office 1 stars

2 weeks ago

Disappointed. Frustrated with l&q haven't carried out the work. They said they would even after stage 2 complaint in writing. Nothing still has been done when you you phone them and asked to speak to customers relations which is the complaints department you'll put through to the general switchboard for maintenance. So you never speak to a customer relations. You never speak to a complaints department. They just say they will send an email. Nobody phones you. If you're lucky, you'll get an email saying they've passed on to this person or that person, but to actually speak to a human being about it that has any power to do anything is impossible they tell you if you're unhappy contact the ombudsman but they know it can take up to a year for the ombudsman to do anything because they're overwhelmed with all the issues. Therefore, they use this as an excuse and a crutch so they don't have to be accountable for what they do and by the time the ombudsman actually manages to get to your case, you're at breaking point. You've given up and they say to the ombudsman. Oh the tenants is happy. We haven't heard anything from the tenant