Kohl's Reviews

Overall, reviews of Kohl’s Alhambra department store reflect mixed sentiment, with experiences ranging from strong praise for product availability and convenient services to criticisms of customer service and management. Shoppers often comment positively on the store’s cleanliness, organization, and helpful staff, though several note sporadic issues with customer service and concerns about security, particularly regarding pickup processes and the handling of lost packages.

The most frequently mentioned themes include the broad selection of clothing, shoes, and home goods, as well as the practical layout of separate counters for returns and Amazon drop-offs. Many reviewers appreciate the ease of in-store returns and the accessibility of specific items, especially difficult-to-find sizes. Staff friendliness and efficiency are highlighted in several reviews, but frustration with inconsistency in service and unclear communication is also evident.

Based on this feedback, Kohl’s Alhambra maintains a reputation as a reliable retail destination in Alhambra for selection and convenience, but its public image is affected by service challenges and complaints related to item management and store accessibility. Repeat visitation and positive mentions of store processes reinforce its role in the local retail landscape.

Kohl’s is a department store chain that offers a wide variety of clothing, shoes, accessories, and home goods, including recognized and lesser-known brands. The company operates physical retail locations as well as an e-commerce platform for online ordering with in-store pickup options.

The company organizes products by department, utilizing a multi-level store layout. Processes such as returns, refunds, and Amazon drop-offs are managed at dedicated in-store counters. Operations include maintaining store cleanliness, organizing displays by category, and providing staffed checkout and support counters to assist customers during their visit.