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Kirkby Valley Golf Club

Kirkby Valley Golf Club Reviews Summary

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Golf Courses | Liverpool

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Kirkby Valley Golf Club, Liverpool L32 4SS

Trustguide Rating

TrustScore®
A+
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Kirkby Valley Golf Club?

As of Apr 17, 2024, 73 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Kirkby Valley Golf Club's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 17, 2024
Last updated
April 17, 2024

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Kirkby Valley Golf Club's customer reviews analysis

The overall reputation of Kirkby Valley Golf Club is fluctuating, with a variety of experiences expressed in the recent reviews. Customers have praised the improvements, noting concerted efforts from the management to enhance the course and its facilities over time. Encouraging remarks about the welcoming staff and an amicable environment for golfers point towards a generally positive customer service experience. However, there are significant concerns about the course's maintenance, particularly in regard to the condition of the greens, which are described as 'terrible' and perhaps diseased. Complaints about the wet and muddy conditions, despite recent weather, suggest that the course's drainage or upkeep may not be up to par. Pricing concerns are also mentioned, including inconsistencies in rates charged, which has affected perception of value for money. The ongoing work and improvements mean that repeat customers can see the potential for increased satisfaction in the future.

Positive Feedback

Positive feedback for Kirkby Valley Golf Club highlights the friendly and helpful nature of the staff as a substantial asset. The staff have displayed a commendable willingness to assist customers, even in situations unrelated to golf. Many reviews compliment the dedicated efforts to maintain and improve the golf course, recognizing the challenging work of green keeping staff, especially during adverse weather conditions. There is also acknowledgment of considerable investments by the owners to upgrade the facilities, leading to better experiences for some long-time players. The welcoming atmosphere and commendable course conditions, in spite of recent heavy rain, further add to the club’s positive aspects. Additionally, the social spaces such as the cafe are appreciated for their hospitality and ambiance.

Concerns and Threads

Critiques of Kirkby Valley Golf Club are primarily focused on course conditions, with multiple reviewers dissatisfied with the state of the greens and the excessive wetness and mud on the course. Specifics include the need for better maintenance, possible disease on the greens, and an appeal for golfers to be reminded to repair pitch marks, which seem to be in abundance. The seeming decline in course conditions from previous states was noted as problematic by returning players. Pricing disputes have also negatively impacted customer experience, with instances of customers being charged different rates than advertised. Additionally, the bar facilities have at least once been reported to have an unpleasant smell, detracting from the overall experience.

Frequently asked questions about Kirkby Valley Golf Club

What are customers saying about the state of the golf course?

While some customers appreciate the maintenance and improvements made to the course, others have expressed dissatisfaction with the condition of the greens, describing them as 'terrible' and poorly maintained. Reviews have also mentioned issues with wet and muddy conditions.

Is the staff at Kirkby Valley Golf Club considered helpful and friendly?

Yes, the staff at Kirkby Valley Golf Club receives frequent praise for being very friendly, welcoming, and exceptionally helpful, even in situations beyond their normal duties, such as assisting with a vehicle breakdown.

Are there any concerns regarding the pricing at Kirkby Valley Golf Club?

There have been mixed reviews about pricing. Some customers have felt that the pricing is inconsistent, with incidents of being overcharged or pricing not being honored as advertised. This has led to some dissatisfaction regarding value for money.

Recent customer reviews and testimonials for Kirkby Valley Golf Club

Kirkby Valley Golf Club
Francismurphy1964@googlemail.com Murphy
3-Star
3 months ago
Played today at Kirkby Valley Golf Course. Greens where in terrible condition. Looked like they are diseased and considering only a few months ago they were in top condition so hard to understand it. Also definitely need signs around the course in places reminding golfers to repair pitch marks and there was too many to count today. Tees where very good for time of year, staff very friendly and service very good so just disappointed with greens.
Kirkby Valley Golf Club
carl stewart
3-Star
4 weeks ago
If I could give this place 0 stars I would absolute disgrace this place since it’s been taken over. I used to play as a kid and I have never seen it so wet and muddy. Worst course I have ever played temp greens on in march. Muddy tees shoddy fairways scruffy building site looking. Save your £25 going to £30 next month
Kirkby Valley Golf Club
Jason Bird
3-Star
10 months ago
First time going and a very welcoming and pleasant environment. The course is immaculate. Well done all. :)
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Kirkby Valley Golf Club's customers had a positive experience.

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Kirkby Valley Golf Club

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
73
reviews
Excellent
Good
Average
Fair
Poor
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About Kirkby Valley Golf Club

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