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East Lake Golf Club
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East Lake Golf Club Reviews Summary

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Golf Courses | Atlanta, GA

2575 Alston Dr SE, Atlanta, GA 30317, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about East Lake Golf Club?

As of Jul 10, 2024, 631 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of East Lake Golf Club's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

very well organized event

incredible experience

the course is incredible

enjoyed every moment

amazing golf experience

everything is top notch

southern hospitality was extraordinary

I highly recommend this experience

absolutely stunning

employees there were condescending and racist

About this report

This report was produced by Trustguide on Jul 10, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
July 10, 2024
Last updated
July 10, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of East Lake Golf Club's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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East Lake Golf Club

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East Lake Golf Club's customer reviews analysis

The East Lake Golf Club appears to enjoy a largely positive reputation amongst customers, particularly with regard to its hosting of the PGA Tour Championship. The reviews recurrently highlight the event's superb organization, the beauty and maintenance of the golf course, the high level of customer service provided by staff, and the impressive facilities and amenities on offer. The club's rich history is also a point of frequent commendation, with patrons appreciating the sense of tradition that permeates the atmosphere. However, there is an isolated issue regarding allegations of condescension and racial insensitivity from an employee during a specific event which stands out against the otherwise stellar feedback. This suggests that East Lake Golf Club has a strong standing in the golf community, although there may be room for improvement in ensuring that all patrons receive a consistently welcoming and respectful experience.

Positive Feedback

Customer feedback for East Lake Golf Club underscores several key positive aspects. The unmatched beauty of the golf course and its exemplary maintenance are cited consistently, contributing to the overall appeal and the enjoyment of the visitors. Organizational prowess is recognized during large events, with smooth logistics handling large crowds effectively, which enhances the attending experience. The provision of excellent vantage points across the course to watch professional players adds to the venue's stature. Furthermore, the quality customer service provided by the friendly and helpful staff helps in crafting a memorable experience. The club's amenities, including a bar, restaurant, pro shop, and practice facilities, receive high marks for quality and variety, ensuring guests have access to everything they need. The club's homage to golf's history and legends through its decor, memorabilia, and the atmosphere adds a layer of significance and esteem to the experience.

Concerns and Threads

Despite the overwhelming praise for East Lake Golf Club, a significant concern has arisen regarding customer experience during a particular tour event. An event attendee reported an unpleasant encounter, describing the behavior of certain staff members as condescending and racist. This incident suggests a discrepancy in the standard of hospitality that East Lake Golf Club is known for and emphasizes the importance of consistent, respectful treatment of all guests. While such feedback is limited, it nonetheless impacts the club's reputation and calls for attention to diversity and sensitivity training for employees to ensure such experiences are not repeated.

Frequently asked questions about East Lake Golf Club

What amenities are available at East Lake Golf Club during major events like the PGA Tour Championship?

During major events, East Lake Golf Club offers a wide range of amenities including vendor areas for rest, a variety of food and drink options, and strategically placed vantage points around the course for watching the game. Additionally, there are practice facilities, a bar and restaurant, and a pro shop available to visitors.

Is East Lake Golf Club suitable for all skill levels, and do they offer a memorable experience for guests?

East Lake Golf Club caters to all skill levels, offering a challenging yet enjoyable experience for golf enthusiasts. With pristine course conditions and a variety of tees, every golfer can find the right level of difficulty. The clubhouse provides a mix of traditional and modern decor, with an array of historical memorabilia, further enhancing the overall customer experience.

Has there been any negative feedback regarding the customer experience at East Lake Golf Club?

While the vast majority of feedback is positive, there has been an isolated instance of negative feedback where an attendee experienced what they perceived as condescending and racially insensitive behavior from staff. The club is renowned for its southern hospitality, and such feedback is rare but taken very seriously.

Recent customer reviews and testimonials for East Lake Golf Club

East Lake Golf Club
Brent Divine
5-Star
a week ago
Very beautiful course, we attended the PGA tour championship here. It was a very well organized event with vendor areas perfectly placed for a much needed rest as it was over 100 degrees out the day of the tournament. Great job East Lake!!
East Lake Golf Club
DFY Marketing
5-Star
a month ago
I went to East Lake Golf Course for the Tour Championship, and it was an incredible experience. The course itself is beautiful, with well-maintained greens and stunning scenery. You can really feel the history and tradition of the place. The organization of the event was top-notch. Everything ran smoothly, from parking to getting to the course, which is no small feat given the number of people there. The staff was helpful and friendly, making the whole experience even better. Watching the pros up close was a real treat. The layout of the course offers some great vantage points, so you can follow your favorite players or just find a good spot and watch the action unfold. The atmosphere was electric, with fans really getting into the spirit of the championship. Food and drink options were solid, with plenty of choices to keep you fueled throughout the day. It was a bit pricey, but that's expected at a big event like this. Overall, East Lake Golf Course during the Tour Championship is a must-visit for any golf fan. The combination of a fantastic course, well-run event, and the chance to see top players in action made for an unforgettable experience. I'll definitely be back this year!
East Lake Golf Club
Rand Eberhard
5-Star
3 months ago
I have had the blessing of playing East Lake a few times. The course is incredible. Even just to walk the course is time well spent. This year the Tour Championship was incredible as well. Thankful to have been there myself.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
631
reviews
Excellent
Good
Average
Fair
Poor
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About East Lake Golf Club

Golf Courses
Historic venue with a lavish clubhouse & a charitable foundation supporting local communities.
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