Evaluating the reviews for Josh DeShong Real Estate, LLC reveals a polarized customer experience. From the data gathered, some clients have had seamless transactions and praised specific team members for their exceptional service. The company has been noted for its client advocacy, informative communication, and attention to the nuances of real estate deals. Customers like these highlight the firm's dedication to customer care throughout the process of real estate transactions. However, a substantial number of reviews express dissatisfaction with the company's business practices, particularly during the offer phase of selling properties. Recurring complaints detail experiences of perceived unethical negotiations, where initial offers are allegedly reduced at critical moments, causing distress and inconvenience to sellers. Issues of responsiveness post-transaction, particularly concerning leaseback deposits, have also been a noted concern. This dichotomy suggests a reputation with contrasting extremes, depending on the client's role in the transaction (buyer or seller) and the individual agent handling the case.
Among the positive feedback for Josh DeShong Real Estate, LLC, several key aspects stand out. A number of clients have reported highly satisfactory experiences due to the advocacy and communication skills of individual agents, such as Jackelyn Kramer, Matthew Masien, and Michael Dobbs. These agents were commended for their dedication and hard work, keeping clients well-informed and cared for throughout the transaction process. Exceptional marketing strategies, including superior photography for listings and rigorous negotiation on behalf of the clients, have been instrumental in obtaining offers swiftly and at desirable prices. The level of service was often compared favorably to traditional real estate services, with some experiencing a degree of client care that surpassed industry norms.
On the flip side, negative reviews for Josh DeShong Real Estate, LLC cluster around a few troubling practices. Some sellers describe an experience characterized by offers that are revised downwards just before the closure of the deal, often citing a reduction of tens of thousands of dollars from the initial offer. This has led to accusations of the company engaging in predatory negotiating tactics and causing undue stress for sellers. Additionally, concerns have been raised regarding the post-sale follow-up, with specific instances of unresponsiveness to clients' needs related to leaseback agreements. These issues paint a picture of recurrent dissatisfaction in business ethics and customer care post-transaction.
Based on past reviews, sellers should be prepared for the possibility of initial offers being reduced at later stages in the negotiation. It's advised to approach the negotiation process with caution and consider securing legal or professional advice.
While some reviews indicate excellent customer care throughout the sales process, there have been reports of reduced responsiveness after the closing of sales, particularly regarding leaseback deposits. Ensure you have clear communication channels and agreements in writing.
Customer experiences are mixed. There are instances of customers feeling very well taken care of by individual agents who are attentive and provide excellent service. However, other reviews suggest a breach in trust and service expectations. It's recommended to thoroughly vet your agent and establish clear expectations upfront.
Josh DeShong Real Estate helps people buy and sell real estate throughout North Texas. Ranked as a top team in US by RealTrends in the Wall Street Journal, Jdre is a staple in DFW real estate, and has been for 15 years running.Call Jdre today for a free, no-obligation virtual consultation.
