Johnson Law Group Reviews

Customer feedback for this law firm, particularly regarding its diesel vehicle claim services, is overwhelmingly negative. Reviewers consistently mention difficulty in communication, such as a lack of updates and unresponsive staff, as well as technical issues with account access and poor follow-through on claims. While the initial outreach is sometimes polite, follow-up and client care appear lacking, and reports of unprofessional conduct have surfaced. Criticisms of the firm's advertising and repeated allegations of scam-like behavior are also frequent, with some doubting the company's legitimacy.

Repeated themes across reviews include frustration with non-responsiveness, both by email and phone, and clients feeling ignored after submitting claims. Many comment on the significant delays—some stretching over years—with little to no meaningful progress or information. Various reviewers report that their attempts to cancel or resolve matters led to no result, and some raised concerns about misleading marketing and an apparent lack of subject matter expertise.

Overall, this law firm has developed a seriously damaged reputation regarding its diesel emissions claim services, especially in cities like Manchester where some reviewers are based. Trust in the company is notably low due to widespread negative experiences, communication failures, and skepticism about its processes. The company is not currently seen as reliable or professional in the provision of legal claims services.

This company operates within the legal sector, offering claim representation services related to diesel vehicle emissions cases. It solicits potential claimants via digital communication, inviting them to join group legal actions or pursue compensatory claims for automotive emissions issues.

The firm's operational model relies primarily on online registration, email correspondence, and call center support for client intake and communication. Claims are processed with an emphasis on digital account access, including verification steps and status updates. The company handles inquiries, manages documentation, and coordinates ongoing legal action for its claimants.