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Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners
Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners

Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners Reviews Summary

Rated 3.7 Star based on 15 Reviews

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Overall Rating
3.7
/5
15
reviews
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Good
Average
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Published on
February 15, 2024
Last updated
March 13, 2024

What do customers think about Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners?

The overall reputation of Janice Rollefson Chang, MD appears to be a mix of loyalty and discontent among patients. Loyal patients express high satisfaction with Dr. Chang's medical expertise, thoroughness, communication style, and personable nature. Positive testimonies emphasize her ability to provide informative and reassuring consultations as well as her readiness to see patients urgently if necessary. However, several reviews significantly criticize the office's administrative operations, specifically mentioning issues with billing, insurance claims, communication with staff, and prescription handling. These administrative concerns, particularly experiences with alleged misinformation and unresponsiveness, suggest the office may face challenges with organizational efficiency and customer service protocols, which adversely affect the patient experience and the practice's reputation.

Positive Feedback

The positive feedback for Janice Rollefson Chang, MD focuses on the quality of medical care provided by Dr. Chang herself. Patients regard her as exceptional, pointing out her thoroughness in examinations, her informative and clear communication, and her kind and caring demeanor. Dr. Chang's ability to be personable and build trust is consistently noted, along with her proficiency in addressing dermatological concerns. Additionally, positive interactions extend to the broader staff which, according to some reviews, contributes to a friendly and comfortable atmosphere in the office. Loyalty is reflected in the length of the doctor-patient relationship, with some patients firmly choosing to remain under her care for extended periods.

Concerns and Threads

Negative feedback centers on administrative shortcomings of the practice rather than Dr. Chang's medical expertise. These encompass issues such as billing errors, insurance misfilings leading to adverse credit impacts, and confrontations with unfriendly staff. Reviewers express strong dissatisfaction regarding the handling of insurance, lack of proper notification about outstanding charges, and inefficient or incorrect prescription processing. There is also feedback about the office's poor communication, characterized by unreturned calls and perceived misinformation regarding referrals and patient forms. These critiques highlight a need for improved administrative protocols and better coordination among the staff to enhance the overall patient experience.

Frequently asked questions about Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners

What are Dr. Janice Rollefson Chang's strengths as a dermatologist?

Customers frequently praise Dr. Chang for her thorough medical examinations, her clear and informative communication, and her friendly and caring bedside manner. Many feel confident in her medical knowledge and trust her judgments regarding their dermatological care.

Are there any common issues with the administrative side of Dr. Chang's practice?

Yes, some reviews note issues with billing procedures, insurance claims processing, staff communication, and prescription management. Patients have experienced delays and misunderstandings which have led to frustration and unresolved administrative problems.

Can I expect immediate assistance with urgent dermatological concerns at Dr. Chang's office?

Patients report that Dr. Chang is accommodating and willing to prioritize urgent concerns when possible. However, it may require persistence to get through to her reception area, and experiences may vary depending on the current demand and office protocols.

What are customers saying about Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners

Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners
Dorothy Lockhart
5-Star
a month ago
Been going to Dr Chang for 10 yrs now, she will always be my Dr!! She is awesome!
Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners
Stephanie Rowe
5-Star
a year ago
Went for a office visit in 2019 and gave the staff my United health care (primary) & BCBS if Texas insurance cards. The United was my new primary but the only filed with BCBS. Over 2 years later I get a call from a collection agency and was thinking it was a fraud. I called Dr Chang’s billing to find out it was from my 2019 visit. She told me she would check with the doctor & look into this. I asked why I was not notified immediately and she said they normally call but did not for some reason. I called the collection agency to relay what I found out & they said they would wait on their response. They did not however. The next day my credit score was hit reported to me but lifelock. United will not pay if not filed within 3-6 months. I called Dr Chang!s office back and the next lady was nasty and said my responsibility.. I asked her would I have been allowed access to their computers to file the claim myself??? This is still outstanding today.
Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners
Barbara Pride
5-Star
a year ago
Dr. Chang is amazing. Have you been to other Dermatologists??? She is thorough, informative, kind. If you find something as her patient, and want it looked at right away, she makes the time. (You do have to be persistent getting to speak her actual reception area). I have been to many - She is one of the best.
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About Janice Rollefson Chang, Md, Faad - U.S. Dermatology Partners

Dermatologists

Dr Janice Rollefson Chang is a Board-Certified Dermatologist in Texas City and Houston Clear Lake, Texas at U.S. Dermatology Partners, formerly Bay Area Dermatology Associates. Dr Rollefson Chang has been practicing dermatology since 1998. She specializes in all aspects of dermatology including acne, psoriasis, eczema, moles, skin cancer, and more. Dr Chang is accepting new patients.

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