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Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl logo

Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl Reviews

Rated 4.3 based on 424 Reviews

2868 S Alafaya Trail #130, Orlando, FL 32828, United States

Dermatologists Orlando

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment for Advanced Dermatology, based on recent customer reviews, is mixed. Several reviewers praise the professionalism, thoroughness, and efficiency of the medical and front desk staff, mentioning both PA-C Sheila and PA Mia by name for knowledgeable care. Those who had positive experiences note convenience of location and ease of booking. However, negative experiences are also noted, particularly with front desk interactions, perceived lack of empathy, and issues around referral policies and billing transparency.

The most consistent positive themes in the reviews include professional medical care, accommodating emergency scheduling, and staff members who are described as friendly or highly knowledgeable. On the negative side, patterns emerge relating to rigid administrative policies, unempathetic front desk staff, appointment cancellations, and billing discrepancies. Pediatric care and convenience of accessing appointments are mentioned, but issues with communication and service at the reception desks are recurring.

Overall, Advanced Dermatology’s reputation is characterized by a combination of positive clinical outcomes and concerns about administrative processes. The clinic serves the local area with generally proficient dermatology services but faces challenges regarding customer service consistency and transparency in billing, according to recent reviewer feedback.
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What Customers Are Saying About Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl?

pleasant, proficient and the attending PA-C (Sheila) is thorough and professional

immediate relief after just one visit

Front desk was also very accommodating and efficient

The staff were very friendly and courteous

Very pleasant interaction with Dr. Gallego

Trustguide extracts key phrases from reviews about Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl's customers had a positive experience.

Positive
30%
Neutral
0%
Negative
70%

Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl Ratings

5

As of Based on 424 revies as of Jul 10, 2025

Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl Score

30%

As of Based on 424 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 424 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl's publicly available reviews View source

Bob Sandh rated Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl 5 stars
3 months ago
I've had approximately 10 appointments at this location of Advanced Dermatology since mid 2022 and my experiences have always been excellent. The staff is pleasant, proficient and the attending PA-C (Sheila) is thorough and professional. They have kept me up to date with my issues and provided me with the best care I could ask for. Their location is convenient and non-congested with sufficient parking at the curb right next to the front door. I would highly recommend Advance Dermatology for anyone who needs and is looking for the best in skin care.
Jenny Pita rated Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl 1 stars
2 months ago
I selected this clinic based on positive online reviews; while a few negative reviews existed, I didn't anticipate a similar experience. Unfortunately, my interaction with Alyssa at the front desk was unsatisfactory. My daughter developed a body rash, and when we visited the clinic on Monday, they declined to see her due to my referral originating from urgent care instead of her primary care physician which was frustrating, but I understood that is the law. I subsequently obtained the correct referral. I then rescheduled an appointment at Advanced Dermatology Waterford Lakes. Upon arrival today, Alyssa informed me that they hadn't received the referral, so I suggested I would contact the primary to double check. She provided me with an email address, but she knew clinics typically do not transmit private patient information via email. I explained my daughter missed two days of school, but she showed no empathy. I offered alternative solutions. I contacted the primary care physician's office, they sent the referral to the office on Sand Lake, but then they fixed it immediately and sent the referral via fax to the Waterford Lakes office so they could see my daughter today. Alyssa informed me that it could take the entire day to arrive. I suggested that I could leave my daughter with her grandmother there while I went to the office to collect the referral in person; however, my request was unfortunately declined. Alyssa appeared quite inflexible, and stated that since the 15-minute appointment time had elapsed, there was nothing further she could do. I offered an alternative solution, inquiring if the doctor could see my daughter later while I obtained a referral; however, I received a negative response once again. I believe that working in medical customer service requires compassion and a willingness to assist others. Clinic visits are never for leisure; patients seek help due to illness. It is unfortunate that this individual seems to lack understanding and empathy. My daughter will miss school, I will miss work, and we will incur expenses; most concerning is that my daughter's illness will persist unattended.
Dasha Makarov rated Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl 5 stars
2 months ago
Attentive, efficient, caring, knowledgeable office. HIGHLY recommend!!! After weeks of pain and swelling from a cyst, multiple misdiagnoses and rescheduled visits at another dermatology center I switched to the Advanced Dermatology Center. During the first appointment they immediately drained the cyst and referred me to an ophthalmologist who would operate on the remaining cyst sac. After weeks of pain and swelling I got immediate relief after just one visit at this office. PA Mia Bardack treated me and she was amazing. Very knowledgeable doctor and was efficient with my treatment but still took the time to take care of me and even insisted I come back the next day to check on the drainage site. Highly recommend this office. Front desk was also very accommodating and efficient.

Frequently Asked Questions About Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl

How does Advanced Dermatology handle urgent appointments?

Some reviewers mention that Advanced Dermatology can accommodate urgent or emergency appointments promptly. Calling ahead or speaking with the front desk may help secure a timely visit for pressing dermatological issues.

Are referral policies strictly enforced at Advanced Dermatology?

According to several reviews, the clinic requires correct referrals before seeing patients, especially for pediatric visits. Errors or delays in referral processing can result in refused or rescheduled appointments, and these policies are enforced by the front desk staff.

Are billing processes straightforward at Advanced Dermatology?

Some reviews raise concerns about unexpected bills that exceeded initial quotes. It is advisable to directly confirm all estimated costs and billing details with staff before any service to avoid misunderstandings.

About Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl

Dermatologists
Advanced Dermatology provides medical dermatology services, diagnosing and treating skin conditions for a diverse patient base. The company operates in a clinical setting and offers appointments for ongoing care, urgent issues, and specialist referrals as needed by the condition and patient history.

The clinic schedules patient visits both on a routine and emergency basis with treatments provided by physician assistants and dermatologists. Its administrative processes include management of patient referrals, insurance verification, and billing. Appointments are coordinated by front desk staff with a structure for follow-ups and condition monitoring.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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