Advanced Dermatology and Cosmetic Surgery - Orlando - 2868 S Alafaya Trl Reviews

I selected this clinic based on positive online reviews; while a few negative reviews existed, I didn't anticipate a similar experience. Unfortunately, my interaction with Alyssa at the front desk was unsatisfactory. My daughter developed a body rash, and when we visited the clinic on Monday, they declined to see her due to my referral originating from urgent care instead of her primary care physician which was frustrating, but I understood that is the law. I subsequently obtained the correct referral. I then rescheduled an appointment at Advanced Dermatology Waterford Lakes. Upon arrival today, Alyssa informed me that they hadn't received the referral, so I suggested I would contact the primary to double check. She provided me with an email address, but she knew clinics typically do not transmit private patient information via email. I explained my daughter missed two days of school, but she showed no empathy. I offered alternative solutions. I contacted the primary care physician's office, they sent the referral to the office on Sand Lake, but then they fixed it immediately and sent the referral via fax to the Waterford Lakes office so they could see my daughter today. Alyssa informed me that it could take the entire day to arrive. I suggested that I could leave my daughter with her grandmother there while I went to the office to collect the referral in person; however, my request was unfortunately declined. Alyssa appeared quite inflexible, and stated that since the 15-minute appointment time had elapsed, there was nothing further she could do. I offered an alternative solution, inquiring if the doctor could see my daughter later while I obtained a referral; however, I received a negative response once again. I believe that working in medical customer service requires compassion and a willingness to assist others. Clinic visits are never for leisure; patients seek help due to illness. It is unfortunate that this individual seems to lack understanding and empathy. My daughter will miss school, I will miss work, and we will incur expenses; most concerning is that my daughter's illness will persist unattended.

Attentive, efficient, caring, knowledgeable office. HIGHLY recommend!!! After weeks of pain and swelling from a cyst, multiple misdiagnoses and rescheduled visits at another dermatology center I switched to the Advanced Dermatology Center. During the first appointment they immediately drained the cyst and referred me to an ophthalmologist who would operate on the remaining cyst sac. After weeks of pain and swelling I got immediate relief after just one visit at this office. PA Mia Bardack treated me and she was amazing. Very knowledgeable doctor and was efficient with my treatment but still took the time to take care of me and even insisted I come back the next day to check on the drainage site. Highly recommend this office. Front desk was also very accommodating and efficient.