Jacobs Enforcement Reviews

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I don't even want to leave 1 star, I have come off the telephone from upset, distressed and cross. I phoned as I found out my council tax bill I was paying wasn't covering one I'd fallen behind therefore contacted Jacobs to make a payment plan. The man I spoke to 'matty' was absolutely appalling in his communication calling me childish and I should learn to listen as I asked him to repeat again why I could not set up a payment plan and that I should pay my bills or expect bailiffs to come. He had told me I had to pay 250 per month or expect a knock at the door I said I really can not afford that but I am able to pay around 100 per month. Told me again I'm clearly not listening and can we talk like adults. Due to me stating I can not pay what he's requested and I should not be asking him to repeat himself as he states I'm not listening. I advised him I am listening and I made the call to them therefore wanting to get a plan set up. He said he's not willing to go over my options and expect a knock at the door. I said so what are my options he then put the phone down. I informed him during the call i am going to start recording due to his communication with me and this did not seem to be of interest as he continued with the abuse. This is why people are distressed upset and some people are killing themselves ! Shocking behaviour. I did call back and spoke to someone called Olly and he was much better I will leave a separate review for him.