J R Fencing exhibits a generally positive reputation as inferred from recent customer reviews. The bulk of feedback highlights a high level of satisfaction with the company's services, including swift and efficient fence installations across varied materials such as vinyl and aluminum. Customers consistently laud the professionalism, work ethic, and personableness of both Ruben, presumably the business owner or lead contractor, and his team. The company is praised for its effective communication, particularly in coordinating with neighbors during shared projects, as well as its ability to execute installations rapidly, sometimes within a matter of days following the initial contact. However, there are isolated incidences where the company's follow-through on addressing property damage caused during installation has been inadequate, negatively impacting their overall customer experience.
The key strengths of J R Fencing center on the commendable work quality and professionalism demonstrated by Ruben and his team. Multiple reviews stress the swift completion of projects, with some fences being installed as quickly as within a two-day timeframe. Customers appreciate the direct involvement of Ruben in ensuring precision and in pre-informing neighbors about impending projects. The company's considerate customer service approach is underscored by their willingness to facilitate neighborly communication, thereby enhancing the overall service satisfaction. Service-related accolades extend to friendly interactions, marked by a great sense of humor and candor, further solidifying the company's image as reliable and user-friendly.
Despite the prevalence of positive feedback, J R Fencing has encountered issues that mar its reputation, primarily concerning post-installation service and property respect. A disgruntled customer described an experience of property damage, including trampled gardens and leftover debris, which underwent delayed and inadequate remediation. This issue was compounded by unfulfilled promises and a lack of timely communication, overshadowing the initial quality of the installation work. A separate review mentioned similar concerns involving property damage, such as broken objects and uneven concrete work, which persisted unaddressed for an extensive period, creating dissatisfaction and raising reliability concerns among customers post-payment.
According to customer reviews, J R Fencing is known for its rapid response to inquiries and swift project turnaround, with some fences installed in as little as two days from initial contact. However, this timeline can vary depending on the scope of the project and current schedules.
Customers often praise J R Fencing for facilitating communication between neighbors during shared fencing projects. The company appears to make a concerted effort to inform and coordinate with adjoining property owners whenever the project involves shared property lines.
If there are any issues with property damage during the installation process, it is recommended to communicate directly with Ruben or the team immediately. Reviews suggest that while the company may promise to address such concerns, follow-through may be inconsistent, so stay diligent with communication to ensure remediation.
JR Fencing is here to help with all your fence and gate needs. We have well over 10 years of experience as fence dealers and installers, so you can be confident that we'll provide you with the quality you deserve. To ensure consistent results on each of our services, our owner is on the job 100 percent of the time.If the project has been completed and you aren't wholly satisfied, contact us immediately, and we'll provide you with the proper fixes.Contact us today 718-761-2118
