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Harwell Fencing & Gates

Harwell Fencing & Gates Reviews Summary

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Fencing Contractors | Los Angeles, CA

5555 Washington Blvd, Los Angeles, CA 90016, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Harwell Fencing & Gates?

As of Mar 13, 2024, 35 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Harwell Fencing & Gates's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
March 9, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Harwell Fencing & Gates's customers had a positive experience.

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Harwell Fencing & Gates

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Harwell Fencing & Gates's customer reviews analysis

The overall reputation of Harwell Fencing & Gates, based on recent customer feedback, reflects a company known for its high-quality craftsmanship, custom design capabilities, and strong attention to detail. Customers consistently praise the company for their professionalism, punctuality, and the aesthetic appeal of the finished products. The team's communication skills, including the provision of updates with photos and videos, contribute positively to the customer experience. However, there is mention of a negative incident involving the theft of an item by an employee, which was not satisfactorily resolved in the customer's view. This single account indicates a potential concern regarding trust and integrity among some team members, though it appears isolated amid the predominantly positive feedback.

Positive Feedback

Positive aspects of customer feedback for Harwell Fencing & Gates center on the custom fabrication and design work that aligns with clients' visions. The team, led by Arian, is commended for their thorough communication, including detailed explanations and updates enriched with visual media. Customers highlight the professionalism, friendliness, and efficiency of the crew, along with their cleanliness during and after the project completion. The output - from sturdy and solid fences and gates to high-end steel and concrete work - is consistently described as exceptional, reflecting a level of artistry and structural soundness. The team’s suggestions on design and color choices are appreciated, enhancing the overall satisfaction with the service provided.

Concerns and Threads

The primary negative aspect of customer feedback is centered on an isolated incident involving a theft by an employee named Tony, which damaged the client’s perception of the company’s trustworthiness. Although the quality of work was highly regarded, the customer experienced a breach of trust when a piece of their property was stolen and only inadequately addressed upon confrontation. The employee in question returned the item, seemingly damaged, without admitting the wrongdoing, which was not aligned with the customer's expectations of accountability. This incident, while not reflective of the company’s overall reviews, suggests a potential area for improvement in employee conduct and management's response to such situations.

Frequently asked questions about Harwell Fencing & Gates

Can Harwell Fencing & Gates tailor designs to match my home's specific style?

Yes, Harwell Fencing & Gates specializes in custom fabrication and fence design. They work closely with customers to create designs that complement their home's aesthetics and meet their vision.

What type of fencing projects can Harwell Fencing & Gates handle?

Harwell Fencing & Gates is equipped to handle a variety of projects including custom woodworking, privacy fence installation, automated driveway gates, iron fence installation, and more, showcasing a broad range of craftsmanship.

How does Harwell Fencing & Gates ensure customer satisfaction throughout a project?

Customers report that the company provides exceptional communication, with updates that may include photos and videos of the progress. The team is described as professional, punctual, and clean, which contributes to overall customer satisfaction.

Recent customer reviews and testimonials for Harwell Fencing & Gates

Harwell Fencing & Gates
Gus Vargas
4-Star
4 months ago
My project was to extend a wall along the side of my house. After searching many hardware stores, including the big corporate ones, I could not find what I envisioned. I found Harwell Fencing on the internet. They were able to meet with me and come up with a design that meet my vision. Harwell produced custome panels for me that were perfect for my project. I would highly recommend.. Services: Custom fabrication, Fence design
Harwell Fencing & Gates
Andree' Honore' Smith
4-Star
a week ago
Arian, came out to my son and daughter in law’s house and gave us a free estimate. He was a friendly nice gentleman. He took his time and explained everything to us, and was very patient and answered all our questions. My husband and I really liked him, so we decided to go with his Company, and I’m so glad we did. He was reasonable, and he got things done quickly. The crew he sent out to put the fence topper up were friendly, neat and very professional. They did an amazing job and cleaned up afterwards. I’m so impressed with how the fence turned out. It’s solid, strong, sturdy, beautiful on both sides with the privacy we wanted. I would definitely use this company again.
Harwell Fencing & Gates
JD Johnson
4-Star
2 days ago
Solid work at our home in LA. Harwell's team completed two solid tall fences, two sturdy side gates with battery-free keypad locks, and a front fence (wood and wire). We were most impressed with the correspondence. Arian would send plenty of photos and videos, and he would always respond promptly to questions.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
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Overall Rating
4.1
/5
35
reviews
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About Harwell Fencing & Gates

Fencing Contractors

Harwell Fencing & Gates, located in Los Angeles, CA, proudly serves Mar Vista, CA, and Culver City, CA. Those are two of our favorite areas along with Westchester, Marina del Rey and Rancho Park,. As a trusted fence contractor, we specialize in crafting high-quality and durable fencing solutions for residential properties. Whether you're looking for wood fences or steel fences, our skilled team delivers exceptional craftsmanship and attention to detail. We also offer expert installation and repair services for entry gates, ensuring the security and aesthetic appeal of your property. Contact us today and let Harwell Fencing & Gates enhance the beauty and functionality of your space with our top-notch fencing solutions.

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