Texas Fence

Texas Fence Reviews Summary

Rated 4.6 Star based on 381 Reviews

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Overall Rating
4.6
/5
381
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Published on
March 22, 2024
Last updated
March 22, 2024

What do customers think about Texas Fence?

Reviews of Texas Fence reflect a highly favorable company reputation, suggesting a customer experience that is overwhelmingly positive. Customers praise the company's professionalism, courtesy, and responsiveness, highlighting the involvement of sales and project management staff, such as Juan, Les, Curtis, and Colby, in fostering a communicative and customer-oriented approach. A common theme is the quality and speed of the workmanship, with several reviews noting the efficiency of foremen like Jose and crews who completed fence installations in a matter of days. Moreover, customers attest to the high-grade materials used, particularly the cedar wood, and appreciate the attention to detail, both in the construction and the planning phases, where detailed drawings and quotes are provided. Despite not always being the lowest bid, customers felt assured by the specialized nature of the company and their willingness to accommodate budget constraints by phasing the work.

Positive Feedback

Positive customer feedback for Texas Fence is centered around distinct areas of satisfaction. The expertise and efficiency of the construction crews, as noted by the comparison to ballet dancers, speaks to a high level of skill and coordination. Customers frequently commended the professionalism, with individuals such as project managers and sales staff providing exceptional service by being accessible, accommodating, and attentive to customer needs. Attention to detail was also appreciated, evident from the provision of detailed quotes and communication before, during, and after the project. Transparency and assistance with cost management, like the option to build the fence incrementally, was highlighted as a significant benefit. Compliments on the quality of materials confirm a commitment to product excellence. Texas Fence is portrayed as a reliable and dedicated contractor, earning strong recommendations from customers, and for some, exclusively earning their loyalty for future fencing needs.

Concerns and Threads

Notwithstanding the overwhelming positivity in the feedback, some minor negative aspects can be inferred. While there are no explicit statements of dissatisfaction in the reviews provided, the mention that Texas Fence was not the lowest bid in some cases suggests that price competitiveness may occasionally be an issue for some customers. This indicates that while the quality and service are appreciated, the cost could be a point of concern, potentially impacting the decision-making of price-sensitive customers. Additionally, while fast project initiation is praised, it might also reflect seasonal workloads that could impact scheduling flexibility for other clients. However, such critiques are not directly expressed in the reviews and therefore remain speculative, as all provided feedback is positive.

Frequently asked questions about Texas Fence

How does pricing at Texas Fence compare to other companies?

Based on customer reviews, Texas Fence may not always offer the lowest bid when compared to other quotes but is recognized for its professional service and quality. Customers have expressed satisfaction with the value received for the price paid.

How responsive is Texas Fence to changes and customer requests?

Texas Fence is noted for its responsiveness to customer inquiries and requests. The sales staff and project managers like Juan and Les are commended for their readiness to adjust estimates and cater to the needs of the customer promptly.

What is the quality of materials used by Texas Fence?

The company is reported to use high-grade materials, with multiple reviews specifically citing the use of Grade #1 cedar. Customers have praised the final product's quality and aesthetic appeal.

What are customers saying about Texas Fence

Texas Fence
Craig
5-Star
a month ago
These guys are simply the BEST fence builder in H-Town & surrounds! Courteous, professional, & fast response time from the initial phone contact with the front office & sales staff to the actual highly-skilled completion of our beautiful new cedar fence. (See photos as proof.) Many thanks to the front office personnel and to our sales person, Juan, and project manager, Les - all are professional and upbeat. Also, can't say enough good things about the great work crew, Jose & Edgar. They choregraphed their work almost like ballet dancers during the demolition of the old fence and construction of the new one. The foreman, Jose, patiently responded courteously to all my questions & concerns during the entire process. All the cedar materials were Grade #1 as promised. Texas Fence is my fence contractor from here on. I feel fortunate to have found these folks, since I now have the best fence in town!
Texas Fence
Tyler Hillman
5-Star
a week ago
We needed to replace our aging backyard fence and I obtained 5 separate estimates. Texas Fence was by far the lowest, and their customer service during the planning phase was amazing. Juan was extremely responsive to requested changes to the estimate. Once we got started, our project manager Les was easily accessible. The crew itself was led by Aurelio and they did fast, high quality work. I cannot recommend Texas Fence enough! Use them.
Texas Fence
Fit Club 24
5-Star
3 months ago
Beyond happy! Texas Fence came out, quoted me, then scheduled the fence! They were fast, precise, friendly and accommodated all me needs! We are truly so happy that we choose Texas Fence for the business outdoor turf area. A big Thank You goes towards Chris Bankston, the project manager for being so quick to schedule the installation & the installer, Sal!!! Last, but certainly not least, Colby! He was incredible. Took care of me from start to finish! I was able to reach out, anytime, and I was 100% taken care of!! Truly so happy!
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About Texas Fence

Fencing Contractors
Texas Fence is the service leader of Houston’s fencing industry. Since 2003, we’ve upheld the standard for excellent service. We use the highest quality materials, employ professional installation crews, and communicate with our customers throughout the entire process. We specialize in Custom Residential Fencing, Commercial Fencing, and Custom Driveway Gate construction, and we work with Wood, Iron & Aluminum, Vinyl, Brick and Stone, Hardiplank, Chain-link, and Simtek materials.
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