Issho Rooftop Restaurant & Bar has garnered a distinctive reputation for its impeccable food and drink quality, as well as its atmosphere and views. The majority of reviews commend the establishment for offering a variety of high-quality dishes, including sushi, bao buns, and options catering to vegetarians, vegans, and those with gluten free dietary needs. The lunch menu, in particular, is praised for its great value. Furthermore, the service is frequently highlighted as attentive and professional, contributing significantly to the positive dining experience. However, concerns about the costliness of the drinks and lack of transparency regarding their pricing have been raised, indicating an area where customer expectations may not fully align with their experience. The ambience of the restaurant receives mixed reviews, with some dissatisfied with the view given the restaurant’s location. Issues with inconsistent fish quality and service mishaps also punctuate the feedback, suggesting opportunity for improving the overall consistency of the guest experience.
The top positive aspects cited by customers at Issho Rooftop Restaurant & Bar include the superb food quality, with particular praise for its sushi and diverse menu offerings that accommodate various dietary restrictions. Multiple reviews commend the value of the lunch menu, indicating it provides high-quality dining at a reasonable cost. Another consistent highlight is the service, with named staff members like Cheenee, Helen, Pavlina O., and Kunal receiving individual recognition for their professionalism and warmth, enhancing the overall customer experience. Notably, the restaurant's ambiance and atmosphere, including its rooftop setting, are frequently acclaimed, making it a preferred destination for special occasions.
Despite many positive reviews, Issho Rooftop Restaurant & Bar also encounters criticism, primarily concerning its drinks pricing and customer service in particular instances. The cost of drinks, especially water and wine, seems to take customers by surprise, hinting at either a lack of clear communication or an unexpectedly high pricing strategy. Service inconsistencies have also been a pain point, with incidents including perceived neglect of tables and unsatisfactory handling of customer jackets. Additionally, the quality of tuna and accommodation of dietary preferences, such as halal, have been inconsistent. Lastly, some customers felt the view did not meet their expectations considering the stature of the restaurant.
Yes, Issho Rooftop Restaurant & Bar offers a variety of vegetarian and vegan options on their menu.
There have been customer concerns regarding the transparency of drink pricing, particularly for bottled water and wine. It is advisable to inquire about the prices when ordering or to consult the menu for details.
Issho states that they offer halal chicken and fish dishes; however, due to supplier issues, not all meat options are halal. Sushi rice contains mirin, and there may be limitations in accommodating specific requests to omit this ingredient. It is recommended to discuss dietary needs with the server or during reservation.
Airy, contemporary rooftop for Japanese izakaya dishes plus cocktails, sake, snacks & a terrace.
