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Issho Rooftop Restaurant & Bar
Issho Rooftop Restaurant & Bar

Issho Rooftop Restaurant & Bar Reviews Summary

Japanese Restaurants | Leeds

What do customers say about Issho Rooftop Restaurant & Bar?

As of Feb 28, 2024, 907 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 28, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
907
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Issho Rooftop Restaurant & Bar's customer reviews analysis

Issho Rooftop Restaurant & Bar has garnered a distinctive reputation for its impeccable food and drink quality, as well as its atmosphere and views. The majority of reviews commend the establishment for offering a variety of high-quality dishes, including sushi, bao buns, and options catering to vegetarians, vegans, and those with gluten free dietary needs. The lunch menu, in particular, is praised for its great value. Furthermore, the service is frequently highlighted as attentive and professional, contributing significantly to the positive dining experience. However, concerns about the costliness of the drinks and lack of transparency regarding their pricing have been raised, indicating an area where customer expectations may not fully align with their experience. The ambience of the restaurant receives mixed reviews, with some dissatisfied with the view given the restaurant’s location. Issues with inconsistent fish quality and service mishaps also punctuate the feedback, suggesting opportunity for improving the overall consistency of the guest experience.

Positive Feedback

The top positive aspects cited by customers at Issho Rooftop Restaurant & Bar include the superb food quality, with particular praise for its sushi and diverse menu offerings that accommodate various dietary restrictions. Multiple reviews commend the value of the lunch menu, indicating it provides high-quality dining at a reasonable cost. Another consistent highlight is the service, with named staff members like Cheenee, Helen, Pavlina O., and Kunal receiving individual recognition for their professionalism and warmth, enhancing the overall customer experience. Notably, the restaurant's ambiance and atmosphere, including its rooftop setting, are frequently acclaimed, making it a preferred destination for special occasions.

Concerns and Threads

Despite many positive reviews, Issho Rooftop Restaurant & Bar also encounters criticism, primarily concerning its drinks pricing and customer service in particular instances. The cost of drinks, especially water and wine, seems to take customers by surprise, hinting at either a lack of clear communication or an unexpectedly high pricing strategy. Service inconsistencies have also been a pain point, with incidents including perceived neglect of tables and unsatisfactory handling of customer jackets. Additionally, the quality of tuna and accommodation of dietary preferences, such as halal, have been inconsistent. Lastly, some customers felt the view did not meet their expectations considering the stature of the restaurant.

Frequently asked questions about Issho Rooftop Restaurant & Bar

Are there vegetarian and vegan options available at Issho Rooftop Restaurant & Bar?

Yes, Issho Rooftop Restaurant & Bar offers a variety of vegetarian and vegan options on their menu.

Is the drink pricing at Issho transparent?

There have been customer concerns regarding the transparency of drink pricing, particularly for bottled water and wine. It is advisable to inquire about the prices when ordering or to consult the menu for details.

Can Issho accommodate dietary restrictions such as a halal diet?

Issho states that they offer halal chicken and fish dishes; however, due to supplier issues, not all meat options are halal. Sushi rice contains mirin, and there may be limitations in accommodating specific requests to omit this ingredient. It is recommended to discuss dietary needs with the server or during reservation.

Recent customer reviews and testimonials for Issho Rooftop Restaurant & Bar

Issho Rooftop Restaurant & Bar
Leigh Bird
4-Star
2 months ago
Impeccable food, drink, atmosphere and rooftop views. Superb sushi. Can’t rate the food and service highly enough and will definitely return. I’ve posted some photos which speak volumes. There are only two very small points of caution. We visited for lunch and had the set menu which was great value for such high quality, BUT we really felt the drinks when it came to the bill. As a party of 5 we had 5 water refills at the table and didn’t realise we were drinking and paying £5 for still bottled water. Plus the wine was pretty expensive, so we ended up paying more than double the food on drink, despite drinking fairly modestly. Just watch out for the water if your server doesn’t make it clear what you’re drinking and be prepared for a chi chi city centre drinks price tag. We paid £57 per head without service having had the brilliant £22 for 3 courses lunch menu All that being said, don’t let that put you off. It is wonderful and I’ll definitely go back. The lunch menu is fantastic Dietary restrictions: Good vegetarian, vegan and gluten free options.
Issho Rooftop Restaurant & Bar
Shoutingcape
4-Star
2 months ago
Disappointed. I have been to issho so many times last year and it was amazing. I booked a table for 2 today and it’s raining so bad that our jackets were wet. The reception staff took my jacket, accidentally dropped it on the floor with no sorry given. Whatever, and then she put my jacket with a wet jacket on the same hanger which caused the inside of my jacket wet as well. What a brilliant idea! We ordered a sushi platter, and the color of tuna is so disappointed. I genuinely thought it was another kind of fish. The whole night, no one came to check our table once when the table next to is has been checked at least twice and I need to turn around to ask for more water. The colleagues have explained that they do not always get the same kind of tuna and the floor manager was really helpful and polite. But still, It could be so much better……it’s quite obvious how bad the color was this time compared to previous….
Issho Rooftop Restaurant & Bar
Erinç Erk
4-Star
4 months ago
Teste was perfect. Personnel was kind and professional (thanks to Cheenee). Service definitely deserves 5 stars. On the other hand, it is not the best in terms of view if this is the expectation. I was expecting a nice city view at the level of such a restaurant, as they placed the restaurant on the 3rd floor.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
907
reviews
Excellent
Good
Average
Fair
Poor

About Issho Rooftop Restaurant & Bar

Japanese Restaurants

Airy, contemporary rooftop for Japanese izakaya dishes plus cocktails, sake, snacks & a terrace.

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