IMG (International Medical Group) Reviews

The overall sentiment around IMG Global's insurance services is primarily negative, with customers frequently describing lengthy claims processes, denials based on pre-existing conditions, unresponsive customer support, and unclear or misleading coverage details. While a small number of reviewers eventually received reimbursements, this typically occurred only after escalating complaints, and many noted prolonged periods of frustration and uncertainty. Common feedback includes dissatisfaction with communication, slow or obstructive claims handling, and problematic employee incentives, with several reviews suggesting systemic issues in both customer and staff experiences.

Recurring themes include claims disputes—especially over what is considered a 'pre-existing condition'—and consistent complaints about the lack of explanation or transparency in insurance procedures. Multiple customers mention needing to file formal complaints, including through legal means or regulatory agencies, to reach resolution. Others highlight poor customer service, confusing or contradictory instructions, confusing online tools, and dissatisfaction with employee rewards and pay structure. Problems were reported both by international travelers and domestic policyholders.

Overall, IMG Global’s reputation, as illustrated by review feedback, is notably poor, with significant trust issues raised by users in the insurance and employee benefits space. There is little indication of consistent or positive experiences, and the company's approach to both customer claims and staff support attracts strong criticism. Customers across multiple locations—including the US and abroad—express concerns about responsiveness, reliability, and fairness in how IMG Global operates.

IMG Global operates in the insurance industry, primarily offering travel and health insurance coverage to individuals traveling domestically and internationally. Their business model involves providing insurance policies that cover claims such as medical emergencies, trip cancellations, and other related incidents. The company distributes its products directly to customers and may also serve as an employee benefits provider.

IMG Global administers claims through a structured process involving online submissions, customer service communication, and documentation review. Claims are processed through a dedicated online portal, with staff responsible for paperwork evaluations, claim decisions, and customer inquiries. The company manages its operations from a central corporate office and interacts with customers primarily via email and digital support channels.