Hisense UK Limited Reviews

The overall sentiment in customer reviews for Hisense is strongly negative, with users expressing high levels of dissatisfaction regarding both product quality and the company's approach to customer service. Multiple reviewers recount experiences with malfunctioning ovens, hobs, fridges, and washing machines shortly after purchase or within the first year. Common feedback includes product failures—such as exploding glass or recurring mechanical issues—and a consistent lack of helpful customer support.

Recurring themes in the reviews center on difficulties in obtaining repairs or replacements, refusal to honor warranties, and what customers perceive as dismissive or unhelpful communication from Hisense’s technical teams. There are repeated references to customer service closing cases, denying responsibility, or attributing faults to user error rather than manufacturing issues. Some reviews also mention unfit-for-purpose smart TVs that do not support local apps, especially in Ireland, highlighting a lack of consideration for market-specific needs.

Based on the reviews, Hisense is viewed as unreliable and unresponsive in the UK and Ireland. Customers largely describe the company as failing to resolve product problems and being unwilling to support warranty claims, leading to a damaged reputation in the region. Product quality concerns and unsatisfactory service interactions have eroded trust among buyers.

Hisense is a manufacturer and global supplier of consumer electronics and home appliances, including products such as televisions, refrigerators, ovens, hobs, washing machines, and fridge freezers. The company offers its products through retail partners and online stores, providing equipment for household use across various markets in Europe and internationally.

Hisense operates by distributing branded appliances to retailers and e-commerce platforms, supporting customers through its technical support and warranty service channels. The company’s operational processes involve initial product installation, troubleshooting assistance, and management of warranty claims, typically handled via dedicated customer service teams and technical engineers responding to reported issues.