Higgs Newton Kenyon Solicitors Reviews

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Shockingly poor law firm. I spoke with one of their paralegals (Justyna Grzelak) about my case last month, making her aware from the outset that I have significant and enduring mental health issues including ptsd following a traumatic incident which took place two years ago. I also notified her that I suffered a mental breakdown as a direct consequence of the organisation responsible for what happened to me deleting the CCTV footage of the incident several weeks after I wrote to them requesting the preservation of said footage. Justyna exhibited zero empathy and even cut me short to alternatively focus on inappropriate questioning completely unrelated to my case. HNK's website (riddled with grammatical errors and spelling mistakes) describes her as a qualified mental health first aider who is purportedly "well equipped to assist any of our client [sic] who struggle with their mental health" with a supposed additional interest in the "mental health welling [sic] of her co-workers". In stark contrast to her self-serving online profile, she was callous, abrupt and rude towards me throughout my consultation with her. In spite of spending several hours preparing and collating a comprehensive bundle of evidence (at her insistence) I was subsequently informed weeks later, without any discernible valid reason or explanation, that my case lacked merit. Thereafter, when I wrote back to HNK requesting clarification of the evidential/legal basis of their decision, they refused to provide one. To add further insult to injury, HNK said they would only be prepared to reconsider their (unreasoned) position if I was able to somehow obtain CCTV footage of the incident, in spite of the fact that I had advised them from the outset that the footage was deliberately and wilfully erased by those responsible for what happened to me and had provided them with incontrovertible documentary evidence of this. HNK's unabashed lack of empathy and/or professionalism has only served to compound the significant trauma and injury I have already suffered. I would respectfully suggest exercising extreme caution before deciding to instruct them. I would not wish the unpleasant ordeal they put me through on my worst enemy. Postscript: Since writing this review, I have since become aware of HNK's rating on Trustpilot (at the time of writing, just 2.2 stars out of a possible 5, with 75% of reviews giving them just 1 star). I wish that I had known this before instructing them. It would have saved me a significant amount of time and trouble.