The overall company reputation of Spire Murrayfield Hospital, based on the provided reviews, is predominantly positive with several mentions of high-quality patient care, professionalism, and cleanliness. The hospital is praised for its fantastic standards and attentiveness from various staff members including doctors, nurses, pharmacists, and receptionists. Several reviews indicated that the care given made patients feel at ease, highlighting individual attention as if they were the only patient, and the immaculate state of facilities. There are mentions of excellent post-surgery care, with professionals being readily available to answer questions and concerns. However, there are instances of negative experiences too, with particular mention of administrative issues regarding billing and insurance, and a case of dismissive behavior by a medical professional post-surgery. Recommendations for the hospital are common, and despite a few setbacks, the recurring theme suggests a high level of patient satisfaction with the services provided by the hospital.
Key positive aspects expressed in the customer feedback focus on the exceptional level of care provided by the staff at Spire Murrayfield Hospital. Cleanliness and attention to detail are frequently noted, with hospital rooms and bathrooms described as spotless. The quality and choice of meals also receive high praise, with some patients even sharing photos of their meals and recovery aids, such as moon boots. The personnel, from nurses and anesthetists to physiotherapists and administrative staff like Eden handling discharges, are commended for their professionalism, thorough care, and the ability to provide comfort to patients. Surgeries, including green light laser surgery and ankle surgery, have been highlighted as successfully performed, attesting to the skill and expertise of the surgeons. Consultant Dr. Paul Dewart and others are specifically mentioned for their phenomenal attention to patient needs. These distinctive experiences underline the tailored individual care and dedication by the hospital staff contributing significantly to its good reputation.
The negative aspects of customer feedback primarily involve administrative and communication issues. One patient reports a distressing experience with billing, where there was confusion over insurance coverage, resulting in an erroneous attempt to charge the patient directly and subsequent neglectful responses to inquiries, creating an impression of administrative disarray or perceived scamming. Another patient refers to dismissive treatment by a medical professional, Mr. McKinley, following an ankle surgery that did not heal as expected, leading to a loss of trust in the provided medical advice and care. Additionally, feedback suggests an incident of outdated or insensitive hospital equipment—specifically, the call buttons perceived as sexist—although the review indicates that these may be in the process of being replaced. These instances negatively impact the overall patient experience and highlight areas where improvements could be made to align with the otherwise high standards of care and service.
Based on patient feedback, Spire Murrayfield Hospital maintains high cleanliness standards with multiple reviews praising the immaculate conditions of both the patient rooms and bathrooms.
Yes, many reviews mention the tailored individual care provided by the staff at Spire Murrayfield Hospital, with patients feeling valued and receiving personal attention throughout their treatments.
While the majority of reviews are positive, there have been reports of negative experiences regarding billing procedures, communication issues, and post-surgery care including perceived dismissiveness from a medical provider.
Spire Healthcare is a leading independent hospital group in the United Kingdom. We deliver high standards of care, with integrity and compassion and from high- quality facilities to our insured, Self-pay and NHS patients. From our 39 hospitals, 10 clinics and a Specialist Cancer Care Centre across England, Wales and Scotland, we provide diagnostics, in-patient, daycase and out- patient care.Working in partnership with over 3,800 experienced consultants, our hospitals deliver tailored and personalised care.
