Maya Rarity rated Hial Bahia 5 stars
a year ago
As a patient who has used Spire Murrayfield several times in the past through my previous employer's private medical cover, I had a good idea of what to expect about the level of care I'd receive. However, my already high expectations were vastly exceeded during my most recent stay (which was paid for privately, now that I no longer have private medical care through my employer).
From the moment of my first consultation and promptly arranged MRI procedure through to the admission, surgical, and discharge procedures, I'm absolutely delighted with my experience.
I received an outstanding level of care; the hospital facilities are immaculate (my room and bathroom were spotlessly clean), the choice of meals (and quality of food) was excellent, and the hospital staff are considerate and quiet at night, which meant I was able to get some sleep between having my OBS taken during the night.
Every single member of staff made me feel as though I was their only patient; nothing was too much trouble for them, and they took excellent care of me.
My surgeon, Mr. Robert Clayton, and my anaesthetist, Mr. Gavin Simpson, were attentive, and provided tailored care. They presumably had other patients yet I, once again, felt as though I was their only patient, and their top priority. Mr. Clayton, in particular, has been on hand to answer questions following my surgery, and has shown such dedicated attentiveness I've never experienced before from a surgeon.
Maureen (Mo), who took me to my room and helped me settle in, helped allay my nervousness on the morning of my admission. Emma, the young nurse from Queen Margaret (who was only on days 1 and 2 of placement at the time of my surgery), provided some much-needed light relief, and chatted with me while she took my OBS (yet always remained professional throughout). Debbie, the physiotherapist, explained everything very clearly about wearing my moon boot, and ensured I knew how to move around safely, including how to use stairs when I returned home. Eden, who arranged my discharge, provided me with comprehensive discharge care, and ensured I had all the medications I'd need, as well as a letter for my GP, and a point of contact in case I needed to ask any questions (which I did).
The whole team at Spire are exceptional, and I'll confidently return if and when I require private medical care in the future.
Apologies to the other amazing staff not mentioned here; they were all wonderful.
Spire: please could you pass on my comments and my sincerest thanks to your staff? They deserve to be paid their weight in gold, as the level of care they provide is exceptional, and truly second-to-none.
Photos of my meals and me in my moon boot, as they were the only photos I took during my stay.
