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Harrods Reviews

Rated 4.4 based on 115569 Reviews

Malls & Marketplaces in London

87-135 Brompton Rd, London SW1X 7XL

Published on
August 13, 2025
Last updated
August 13, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Harrods's customers had a positive experience.

Positive
60%
Neutral
30%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Harrods?

mind blowing

the food hall is amazing

walking around is an experience

Had a great lunch

Beautiful store with lots of floors

it's a really nice place to visit

worth visiting just to look

Friendly staff and knowledgeable

Food hall is great

Trustguide extracts key phrases from reviews about Harrods and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 13, 2025, 115569 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Harrods's publicly available reviews View source

Amy D rated Harrods 5 stars
a month ago
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This place is amazing. We mainly focused on the Food Hall and it was mind blowing. There's so many incredible items here and I love that almost every vendor offers a take and go "picnic" option. You can't go wrong choosing anything here for a snack or to take home and share.
Klau Pao rated Harrods 5 stars
2 months ago
The best thing about this mall is the food, the worst? The prices. But that’s to be expected in a place like this, especially in London. If you’ve got the kind of money to shop here, go for it. If not, still come check it out. The décor is beautiful, and the food hall is amazing with so many delicious options to choose from. There’s not much seating if you want to eat there, but it’s definitely worth walking through. It smells incredible! Just be warned, when you walk into the perfume area, you might feel lightheaded from the overwhelming mix of scents: floral, alcohol, musk… everything all at once. It gave me serious Mr. Bean vibes, like that episode where he walks into the perfume section and nearly passes out! I didn’t buy anything, but I left with some fun memories and cool photos. It’s a nice place to walk around, even if just for the experience.
slibocker rated Harrods 5 stars
2 months ago
I mean, if you go to London, you have to stop at Harrod's if for at least no other reason than the experience. This is a classic department store at its best and reminds you of how much of a personal experience shopping used to be. The setup of this store is vast and truly does feel like something special. Even if don't buy anything, (but if you do, check the signs around the store, the day I was there there was 10% off for rewards members, which I did and saved a nice amount) just walking around is an experience.

Reviews Summary

Overall, customer sentiment towards Harrods department store in London is largely positive, with reviewers expressing strong appreciation for the store’s vast selection, unique atmosphere, and impressive food hall. Common feedback includes praise for the range of designer brands, expansive layout, and the sense of visiting a London icon. However, a few customers note high prices and crowdedness, and some mention limited seating and occasional difficulty finding assistance.

The most frequent themes across reviews focus on the store’s blend of luxury retail and destination experience. Many mention visiting primarily for the famous Food Hall or to browse luxury items, while others highlight the architectural beauty and multi-floor design. Comments often address pricing, with a general expectation that goods are expensive but some affordable options exist for smaller gifts. Some accessibility positives are noted, but crowds and navigation can be challenging.

In summary, Harrods maintains a strong reputation as a must-visit London destination, recognized for its distinctive mix of retail, dining, and iconic ambiance. While price and crowds are recurring caveats, most reviewers find the experience worthwhile and memorable. For those seeking luxury shopping or simply exploring central London, Harrods is regarded as a notable and unique venue in the region.
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Frequently Asked Questions About Harrods

Is Harrods only for luxury shoppers, or are there affordable items available?

While Harrods is known for high-end luxury goods, reviews indicate there are more affordable options, such as chocolates, biscuits, and gift items. Shoppers can find both expensive designer brands and reasonably priced stocking fillers throughout the store.

How easy is it to navigate and find help in Harrods?

Harrods is expansive and can feel crowded, making navigation challenging at times. Some reviewers mention difficulty finding assistance, as staff may be busy. However, both staffed and self-service tills are available across the store.

Is there accessible seating or facilities for visitors who may need them?

There is limited seating noted in the food hall, and the store can become very busy. However, reviewers report that Harrods provides good disabled access throughout, making it generally accessible for visitors with mobility needs.

About Harrods

Malls & Marketplaces
Harrods is a large, historic department store located in London, offering a wide range of luxury goods, designer brands, and specialty food items. The store features multiple floors with departments dedicated to clothing, accessories, beauty products, gourmet foods, and home goods, as well as several restaurants and cafes within the premises.

Operating on an in-person retail model, Harrods presents both staffed and self-service payment options. The store is known for its architectural features and expansive layout, accommodating high foot traffic and tourists. It also provides accessible entry and facilities throughout the building, though it can become crowded during peak hours.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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