Hand & Stone Massage And Facial Spa Reviews
Rated 4.3 based on 355 Reviews
Massage Therapists in Philadelphia
420 N 20th St, Philadelphia, PA 19130, United States
Published on
February 17, 2024
Last updated
July 10, 2025
The reviews for Hand and Stone Massage and Facial Spa present a mixed impression of the company's reputation and the customer experience offered. Key positive elements include high praise for certain therapists who provide exceptional services, with specific mentions of exceptional skills and attentiveness to client needs. Several customers reported leaving their massage sessions feeling relaxed and rejuvenated, and the appealing ambiance also received commendation. On the other hand, substantial negative feedback outlined administrative issues, such as problematic membership policies, inaccurate scheduling, and poor customer service response. Disturbingly, there are instances where customer safety and comfort were compromised, including reports of inappropriate conduct and dissatisfaction with the quality of massages provided. Thus, while there are individual professionals within the company delivering high-quality services, administrative and potentially ethical issues are tarnishing the reputation of the spa.
Prospective members should be aware of customer accounts indicating difficulties in cancelling memberships and potentially unclear billing practices. It is advisable to thoroughly review the membership terms and ensure understanding of monthly fees and cancellation policies before committing.
Yes, you can request a specific massage therapist when scheduling your appointment. Customer feedback suggests that finding a therapist who meets your individual needs can significantly enhance your massage experience.
Hand and Stone Massage and Facial Spa has therapists who are knowledgeable about various health conditions. It is crucial to communicate any special health-related needs or concerns before your session so that the staff can assign a suitable therapist and tailor the service to your requirements.
Hand & Stone provides professional spa experiences to clients in Logan Square and the surrounding areas. Let us provide you with pampering services that include a variety of massage types performed by licensed and certified massage therapists, facials performed by professional estheticians, wax-free hair removal, and spa enhancements such as foot treatments, aromatherapy, and more. We are open 7 days a week with extended hours and accept both appointments and walk ins. We even offer a membership program that helps members save on their monthly services and earn points that can be used with our nationwide Member’s Rewards program. Visit us at our relaxing spa where we will help you feel and look your best affordably!
