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Halo Collar Reviews

Rated 3.9 based on 31 Reviews

50 Tice Blvd Suite 340, Woodcliff Lake, NJ 07677, United States

Dog Trainers Woodcliff Lake

Published on
July 23, 2025
Last updated
July 23, 2025

Reviews Summary

The overall sentiment toward Halo Collar is mixed, with some reviewers expressing strong satisfaction, particularly regarding the device’s effectiveness in keeping dogs safely within defined boundaries. Reviewers also mention the ability to adjust boundaries for various properties and highlight positive experiences with certain customer service representatives. However, significant criticism is aimed at inconsistent battery life, the user interface, and extended shipping delays. Numerous customers cite negative experiences with customer service, especially for returns, refunds, or replacements.

Common feedback about Halo Collar includes frustration with technology reliability, such as inaccurate GPS tracking and battery issues, as well as cumbersome setup for custom boundaries. While several users found the collar helpful for trained dogs and appreciated not needing physical fences, others felt the device and subscription were overpriced given their experiences. A standout theme is that product experience is heavily influenced by both initial setup and ongoing support, with inconsistent customer service leading either to high praise or deep dissatisfaction.

Overall, Halo Collar’s reputation in the pet containment category is polarized. While many dog owners report successful containment and noteworthy customer support, others cite ongoing device reliability issues and poor support resolution, especially regarding returns and technical faults. The company has some dedicated supporters, but recurring problems with technology and service prevent a stronger endorsement.
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What Customers Are Saying About Halo Collar?

it’s a miracle for me and my dogs

by far one of the best companies

Collar works great, am subscribed to Silver

worth every penny!

it works great!

Trustguide extracts key phrases from reviews about Halo Collar and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Halo Collar's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Halo Collar Ratings

4

As of Based on 31 revies as of Jul 23, 2025

Halo Collar Score

40%

As of Based on 31 revies as of Jul 23, 2025

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Customer Reviews

As of Jul 23, 2025, 31 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Halo Collar's publicly available reviews View source

David Tomlinson rated Halo Collar 3 stars
2 months ago
Great concept, but the company needs some work. Website is glitchy. Why do I need to reenter my order number and billing zip to access my order when I used the link from the order email. I should be able to see my orders in my account. Also, ordered new collar 04/27 1590468. It is May 1 and order is still processing. No reason in 2025 it should take that long to ship a product. Old collar used to correct my dog inside the house and show him at the neighbors when he was standing right beside me. Hopefully new collar is better? Customer service access is disheveled.
Ken rated Halo Collar 1 stars
a year ago
Two months into using this over priced and out of date gps device and I’m moving to Spot on. If you are reading this and you work your dog daily then this collar isn’t for you. Either go with spot on (which is leaps and bounds more accurate) or get a Fi collar and a training e collar and save your dog the confusion and pain of random mis cues and static feedback. There is nothing worse than confusing cues for a trained dog or one that is currently in training. Look at my photos, I’ve had my professionally trained lab zapped while sitting next to me in the house, on the front steps, even in my lap laying in the middle of my lawn. When I request support they say send it back it’s faulty. How many “faulty” units can one person get before it’s a “faulty” engineering team using decades old gps tech. My phone is more accurate than this collar, and my phone doesn’t shock me. My garmin watch and wrist nav are more accurate and they aren’t hooked to a living being. I had gps units in the military back in 2001 that are more accurate than this “industry best” device. What this company needs is a class action based on all the negative reviews. Here I will list all the false advertising claims this company makes: 1. The most responsive real-time location tracking of any GPS dog collar available lets you know exactly where your pup is at all times. —— yeah I guess if you compare it to a collar from a decade ago haha 2. The Halo Collar's advanced GPS/GNSS system is extremely accurate. It uses the latest geolocation technology and is more accurate than your smart phone. Halo Fences are not created using a wire, so they can't be cut, damaged, and don't need to be installed underground. In additon, Halo Fence posts can be placed anywhere, and are not limited by geography or other obstacles that prevent the installation of a wire. —— no, no it doesn’t use the latest tech. I mean technically it does, it just uses the absolute cheapest tech that relies on old sat technology and is single band resulting in lag and inaccurate readings 3. Practically limitless fence sizes. They can be as small as 900 sq ft and as big 1,200 sq miles. ——— no, it won’t work flawlessly in as small as a 900 sq ft area. At least half a dozen times a day it’s 50’ off in location, sometimes it’s 300 meters off. And I live in a clear area with amazing sat reception (at least in my phone and all my garmin devices) 4. Halo Collars receive four GPS updates per second, so you see your dog's location in real-time all the time in the Halo app. A dog can run more than 30 ft in 1 second, so more frequent location updates means you know where your dog is and that they are safe. —— no, you will be lucky to have a slightly laggy tracking of your pet. Mine averages an update every 2 seconds. BOTH of mine average an update every 2 seconds. My phones update location live, with smooth tracking on the app. Even standing still the collar fails to track smoothly. Joke at best 5. Always-on GPS with drift prevention, that uses our Al software to filter interference from obstacles. Halo's independently verified GPS chip offers unparalleled accuracy within 1.4 ft of their true outdoor location. —— yes technically they are correct. Just like a broken clock is right twice a day so is this statement. I’ve yet to have a single use where it’s accurate within 1.4 ft. The tech they use (look up the fcc tag) isn’t even rated to be that accurate. Mine is off by 3/4 acre at least once a day, and off by 50’ at least once every hour. That’s the difference between no feedback and static feedback. Again, confusing and unsafe for dogs. This could easily spell a bite attack on the wrong dog. Do you think halo will support you in court when your dog reacts to a random static when being petted by and anxious child? Nope they will blame you as the owner 100% of the time. If I were king for a day I would put one of these collars on every Halo employee and let them experience its “true” performance for one day. I bet they would fix it real quick.
Knk Knk rated Halo Collar 4 stars
a year ago
I really wish I could give this five stars. I have two full time outdoor dogs that protect my animals but they started to wonder onto neighbors land, chase cars down the road, and venture too far. I’ve trained them with other collars to know when they hear a beep to turn around but I never really wanted to buy these GpS fence collars due to the subscription and battery life. I had to do it though and the reasons I did not buy them is why I can not give them 5 stars. The collars work to keep them on the property because they were already trained. What sucks is I had to buy 4 collars for two dogs due to the battery life. I don’t even have to use anything other than the sound to get them to stay. Also, the boundaries aren’t fun to setup if you are setting additional boundaries around one another in case they go through the warning area. They should allow for the sound to continue to beep at them until they return to your property. This would solve me having to make additional boundaries which was difficult because you can’t make a boundary around another so each one is horse shoe shaped around each. Took forever to set that up. Number one issue is the battery life, I don’t understand how they can’t find a solution to have a very long lasting battery. Reduce some of the features and allow some of us to get a longer battery life. I don’t need to know exactly where they are at all times or anything. I would have gone with one of your competitors that had no subscription but they were double the price with a shorter battery life. Fix the battery life, allow for a timed correction with sound and I’ll increase your rating.

Frequently Asked Questions About Halo Collar

How accurate is the GPS tracking on the Halo Collar?

Customer reviews are divided on GPS accuracy. Some report location updates lagging or being off by significant distances, while others find tracking reliable enough for daily use. Accuracy can vary depending on the area and device configuration.

What is the battery life of Halo Collar and is it replaceable?

Many reviewers express concerns about short battery life, especially for users with outdoor dogs. Some have purchased extra collars to compensate. Extended use may require frequent charging, and longer battery life is a common customer request.

How does customer service handle returns and product issues?

Customer service experiences are inconsistent. Some customers report helpful, attentive support and easy issue resolution, while others describe slow responses, delayed refunds, and confusion regarding warranty replacements or returns.

About Halo Collar

Dog Trainers
Halo Collar is a company specializing in GPS-enabled smart dog collars designed to create virtual fences and keep pets safely contained. The device uses geolocation technology to help owners monitor and manage their dog's movement across various properties without a traditional physical fence. The product is typically sold via an online platform and often requires a subscription for key features.

The company operates by manufacturing the Halo Collar and offering ongoing technical and customer support through a combination of online resources and phone representatives. Customers manage their accounts and devices through a proprietary app to set boundaries, receive alerts, and track their pet’s location. Warranty support and device replacement are also managed by the company’s customer service team.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.