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Found Chicago Boarding & Training Center
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Found Chicago Boarding & Training Center Reviews Summary

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Dog Trainers | Chicago, IL

4108 N Rockwell St, Chicago, IL 60618, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Found Chicago Boarding & Training Center?

As of Apr 27, 2024, 523 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Found Chicago Boarding & Training Center's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

best decision I've made

absolutely best

miracles

different dog

calmer

goofy self

much more confident

so much calmer

still his goofy self

more confident

skills with Hodges

absolute better

could not be happier

knowledgeable

patient

terrible experience

aggressively biting

poor phone answering

not what I was promised

significant expensive waste

About this report

This report was produced by Trustguide on Apr 27, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 27, 2024
Last updated
April 27, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Found Chicago Boarding & Training Center's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Found Chicago Boarding & Training Center

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Found Chicago Boarding & Training Center's customer reviews analysis

Based on recent customer feedback, Found Chicago Boarding & Training Center appears to command a strong positive reputation, particularly in the provision of their board and train programs. Several reviews praise the comprehensive approach to training, noting substantial improvements in dogs' behavior. Trainers such as Justin, Julianna, and Will are frequently commended for their knowledge, patience, and success in training both the dogs and their owners. The personalized attention to each dog's needs, along with a focus on educating owners on continued training at home, is a recurring theme. Regular updates, including report cards and videos, contributed to owners feeling involved and reassured about their pets' well-being and progress. There is, however, a noteworthy account of dissatisfaction concerning poor administrative responsiveness and a lack of expected behavioral transformation, leading to contention over refund policies. While overwhelmingly many customers report transformative experiences, this isolated incident suggests an area where service consistency could be strengthened.

Positive Feedback

Positive customer experiences with Found Chicago Boarding & Training Center are reflected through consistent acknowledgments of transformative dog training results. The board and train programs are credited with achieving remarkable behavioral improvements, such as resolving leash reactivity and enabling off-leash reliability. Commendable aspects include the trainers' professionalism and ability to connect with challenging dogs, and the detailed educational support for owners, provided through weekly sessions and training videos. Customer testimonials also underscore the care and patience displayed by the staff, along with effective communication that includes regular progress updates. Personal anecdotes about the dogs retaining training results post-program further bolster the center's image. Appreciation is also noted for Found's commitment to community and support of local shelters, enhancing their standing as a socially responsible business.

Concerns and Threads

While positives thrive, Found Chicago Boarding & Training Center does see some shade in its shining reputation through a grievance expressed in a negative review. The customer's complaint centers on an expectation versus reality mismatch concerning the results of their dog's training program, coupled with an administrative hassle in scheduling follow-up sessions. The critique extends to a perceived lack of empathy and accommodation for the customer's medical condition and a frustrating experience with the center's communication channels, which culminated in the decision to rehome the dog. Although this account stands somewhat isolated amid generally glowing testimonials, it highlights areas for potential improvement such as administrative responsiveness and flexibility, especially in handling exceptional customer circumstances.

Frequently asked questions about Found Chicago Boarding & Training Center

What kind of follow-up support can I expect after my dog's board and train program?

Following a board and train program, Found Chicago Boarding & Training Center offers educational support including weekly sessions to track progress and videos demonstrating training processes. This material is meant to aid you in continuing your dog's training at home. However, communication and scheduling for these follow-ups require coordination, so ensure you discuss this with the trainers.

Are e-collars used in training, and if so, how are they implemented?

Yes, Found utilizes e-collars as part of their training methods. Reviews suggest they are used responsibly and not for harsh punishment. Levels are kept low, and their application appears to reassure and guide dogs in overstimulating environments. Prospective customers may wish to discuss the use of e-collars with the trainers to fully understand their approach and implications.

How does the center accommodate training for dogs with specific behavioral issues, like aggression or reactivity?

Found specializes in addressing a variety of behavioral issues, tailoring their approach to each dog's needs. As testimonies suggest, the center has successfully managed dogs with reactivity, aggression, and overstimulation problems. Nevertheless, prospective clients should have a detailed discussion about their dog's specific issues to set appropriate expectations and ensure the best care plan.

Recent customer reviews and testimonials for Found Chicago Boarding & Training Center

Found Chicago Boarding & Training Center
Clare Hillen
5-Star
6 days ago
Choosing Found for my dog’s board and train was the best decision I’ve made for my dog and me. My dog Hodges is a rescue Belgian Malinois, and he had a particularly severe case of reactivity and anxiety. Because of this, I was overwhelmed and at a loss with how to train him. After comparing multiple board and train facilities, I settled on Found. The people at Found are the absolute best. They truly care about what they do and about what is best for each dog and owner. Hodges mainly worked with trainers Justin and Julianna, and they did such an amazing job (honestly, they worked miracles). Everyone in my life who had known Hodges before and after training has commented about how he is a different dog, for the absolute better. He had so much reactivity and separation anxiety, and it was creating a lot of anxiety for me as well. Hodges is now so much calmer, but is still his goofy self and is much more confident. Justin and Julianna helped me to learn handling skills with Hodges to continue after the board and train program ended. I loved having the weekly sessions while my dog was in training so I could see his progress and learn how to implement what my dog had been taught. This has helped me to transfer these skills when Hodges returned home. The staff at Found emphasize training the owner in handling skills, which I did not see at other training facilities. Like others have said, you also have to put in the work once your dog comes home, but it is totally worth it! I cannot recommend Found enough if you are looking for a board and train facility for your dog. I absolutely love all the report cards and updates they share. Hodges recently went back for another board and train program to refresh some of his skills from his first program, and to learn more advanced obedience. I am so glad Hodges and I found Found. Thank you especially to Justin and Julianna, and also thank you to the other trainers and staff who helped Hodges and me along the way!
Found Chicago Boarding & Training Center
Lindsay Miner
5-Star
2 weeks ago
My dog, Baloo just completed the 3-week Adventure Dog Training and I could not be happier with our experience with Found! I adopted Baloo a few months ago and noticed that our walks were becoming challenging; he is a large dog and would pull non-stop on our walks. He had also become a bit leash reactive a couple months into having him with me. As a new dog parent, I was unsure of how to best approach training him, so I reached out to Found. We worked directly with Justin for training sessions and he was clearly very knowledgable about training; he was super patient with me and Baloo and helped us both become confident following the correct training protocol. I also received regular video/picture updates of Baloo while he was in the program, as well as longer-form videos that demonstrated the training processes I would need to practice with him at home. These were all so helpful for me to see that he was safe, having, fun, and learning, and provided me with additional resources that I needed to learn how to properly translate training to the home environment. I was a bit nervous about using an e-collar for training because there is so much mixed information out there, but after working with the team and Found and learning how they use the e-collars, I felt confident that they were never being used for harsh punishment; the level was never set too high and it became clear that if used correctly and in the right moments, the e-collar actually helped Baloo feel safer on the leash and in overstimulating environments. Baloo has been home for a couple of days now and I am blown away by how much more relaxed and engaging our walks have been; he is no longer pulling, regularly checking in with me, and we are both enjoying walks so much more! I know he will be excited to go back for boarding and classes! I am so thankful for Found and would highly recommend Justin and their Adventure Dog Program!
Found Chicago Boarding & Training Center
YJ Lee-Myers
5-Star
4 months ago
My partner and I moved from New York to Chicago and wanted to find a great board and train program for our pup while we were traveling. We had done some training in the past, and our rescue organization and trainer in New York actually recommended Found! They have an amazing reputation and truly live up to it — we found that the staff was extremely communicative, friendly, and professional. You can tell how much the trainers are committed to training the dogs, and our dog loved the adventure dog program. We learned so much about how to communicate with our dog more effectively. Jen is amazing, and we’re very thankful that we went with this facility. They have a top notch team, and we highly recommend them!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
523
reviews
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Average
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About Found Chicago Boarding & Training Center

Dog Trainers
Located in the heart of Chicago, Found Chicago Boarding & Training Center is dedicated to understanding the intricate nature of dog behavior. Recognizing the distinctiveness of each dog, our center offers a personalized approach to dog training, evaluating and caring for them as unique individuals. Beyond dog training, Found Training Center provides a comprehensive range of services including dog daycare, dog boarding, grooming, and specialized puppy training programs. Whether you're looking for basic obedience training, behavior rehabilitation for more challenging behaviors, or simply a safe and nurturing environment for your dog while you're away, Found Chicago Boarding and Training is the place to train your dog.
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