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Hairmax Reviews

Rated 4.4 based on 52 Reviews

1040 Holland Dr, Boca Raton, FL 33487, United States

Uncategorized Boca Raton

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment toward HairMax, a hair regrowth device provider, is generally positive based on customer reviews. Customers consistently mention responsive and supportive customer service, often naming representatives like Yuritsa and Carlos Escobar for their helpfulness. Users also note ease of use with the products and express gradual satisfaction with noticeable hair improvement. However, the feedback includes some criticisms about side effects for individuals with specific health concerns, as well as complaints regarding device durability and issues with certain supplements.

Common themes in the reviews include repeated praise for HairMax’s customer service team, both for addressing questions and facilitating easy returns or replacements. Many mention the longevity and effectiveness of devices, with several users describing multi-year use or family members also benefiting. Hardware reliability is referenced, with most customers satisfied except for notable battery issues in certain models. The process of upgrading products and receiving discounts when devices are discontinued also emerges as a positive operational detail.

HairMax’s reputation is anchored by responsive support and evolving product offerings in hair regrowth for customers in locations like Boca Raton. While most customers report positive experiences, a minority express dissatisfaction related to durability or personal adverse reactions. Overall, HairMax maintains a favorable reputation for hair regrowth solutions, bolstered by accessible customer service and a straightforward purchase and upgrade process.
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What Customers Are Saying About Hairmax?

great customer service I received from Yuritsa

the band is still working

Cannot do without HairMax

very easy to use

no hassle with solving my issue

quick and easy it was

good discount

excellent customer service

very professional and helpful

Trustguide extracts key phrases from reviews about Hairmax and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Hairmax's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Hairmax Ratings

5

As of Based on 52 revies as of Jul 10, 2025

Hairmax Score

70%

As of Based on 52 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 52 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Hairmax's publicly available reviews View source

Cindy Dominick rated Hairmax 5 stars
4 months ago
I bought this product because my hairdresser has used it for a long time and he swears by it. He said he was starting to go bald at the crown and now he has the most beautiful thick head of hair and he is 70 years old. So, I just started to loose my hair in the last six months to where it was really noticeable and very concerning. I am 68 and I always had pretty nice hair. I just got the product just about a month ago. So at this time, my five stars are mainly because of the great customer service I received from Yuritsa. She always takes my calls and responds to all my questions and concerns. It turns out that they make this product right here in Boca Raton. I was able to go right there to pick it up because I was so anxious to start using it. It has only been a little over a month but I am seeing much less hair in my brush after shampooing. I am also seeing my shine coming back as it was very dull and frizzy prior to use. It is very easy to use and only takes about 11 minutes 3 times a week. I hope to report back in a few months with more positive things to say about the thickness of my hair but so far so good.
Pamela C rated Hairmax 1 stars
2 months ago
I bought the Actonis™ 18 Dual Action LaserComb and started using it on April 11th. 2025. My head did feel a little odd and I wasn't sure what was going on. I also did it three more times up until April 19th 2025. So a total of four treatments at 8 minutes a piece. By the 19th. I had such pressure in my head and my tinnitus was acting up and I could not figure out why. My blood pressure was up probably due to such a odd feeling in my head. And then it dawned on me that the only change I had made was the brush I was using. I have since discontinued using the brush and my head is feeling much better. I have anxiety and do take medicine for it. And I have read that red light therapy can aggravate anxiety, and also that the medication I take is photosensitive. Even though I have never had any issues with the other red light therapy that I use for my face. Face. I believe that this brush is very strong and probably would work and I was hopeful. But as for me, I have to return it because I do not want to deal with those side effects. So I wanted to post in case anyone else is taking Lexapro or has anxiety. You may get an increase in anxiety and or head pressure, and tinnitus. I hope this helps. Others evaluate whether or not this device is appropriate for you. I will be sending it back for a full refund. NOTE: I did not do the test on my forearm before using the device. But once I called customer service I did it that same evening. There were no adverse reactions on my right forearm, no swelling, no redness, no tingling, no burning nothing. So that being said I would have still moved forward with using it on my head. And my head did not have any redness or blistering or anything. Just a sensation of being full, I could feel my blood in my head, pressure, aggravated my tinnitus, and made me feel anxious.
Sharon Oshiro rated Hairmax 5 stars
2 months ago
My daughter convinced me to work on my hair loss due to medications! Started using the laser comb 12; then upgraded to laser band 82 about 10 years ago! The band is still working. Bought my husband laser cap 272 two years ago. Everything I bought is working as it should from the hardware to the haircare products including the supplements - the whole line! Cannot do without HairMax! Thank you Yaritza for all your help!

Frequently Asked Questions About Hairmax

How responsive is HairMax’s customer service team?

Customers consistently report that HairMax’s customer service team responds promptly and addresses concerns effectively. Named representatives, such as Yuritsa and Carlos Escobar, are frequently highlighted for their helpfulness and professional support throughout the purchasing and return process.

Are HairMax devices effective for long-term use?

Several reviewers mention using HairMax devices, like laser bands and caps, successfully for many years. The majority report continued functioning of their devices, though some cite durability issues, particularly with batteries in certain helmet models.

What is the process for returning products?

Returns appear to be straightforward, with most customers receiving quick assistance from customer service. The process includes contacting support to initiate returns or exchanges, and eligible refunds are handled efficiently if customers experience issues or need to discontinue use due to side effects.

About Hairmax

Uncategorized
HairMax specializes in the development and sale of laser-based hair regrowth devices and related hair care products. Its primary offerings include laser combs, laser bands, and caps, as well as supplements. The company operates within the health and wellness industry, providing consumer products directly to individuals experiencing hair thinning or loss.

HairMax delivers its products through online and in-person sales channels. The company supports its customers with a dedicated service team that handles inquiries, upgrades, troubleshooting, and device replacements. Their operational model emphasizes product support, warranty handling, and educational guidance to ensure customers use equipment correctly for optimal results.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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