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H2o Concepts International Inc Reviews

Rated 4 based on 156 Reviews

1534 W Knudsen Dr, Phoenix, AZ 85027, United States

Uncategorized Phoenix

Published on
July 7, 2025
Last updated
July 7, 2025

Reviews Summary

Customer sentiment toward H2O Concepts’ water filter systems is mixed, with reviewers consistently noting satisfaction regarding the product’s performance and the knowledge of specific sales staff, such as Karen and Irving Bush. However, critical feedback is frequent regarding after-sales service and overall customer support. Recurring criticisms focus on unresponsiveness, lack of recordkeeping, warranty renewal issues, and minimal support after installation. Several reviewers report difficulties getting replacements, repairs, or simple service calls resolved in a timely or helpful manner.

Key reputation themes include the effectiveness and low maintenance of the water systems, which are praised across homes in Arizona, New Mexico, and Utah. Customers who dealt directly with staff during the purchase or install, particularly via specific representatives, recall positive and attentive experiences. Conversely, the company is repeatedly cited for its unhelpful phone support, problematic scheduling, and dismissive responses to requests for warranty renewals or post-installation service.

Overall, H2O Concepts’ reputation in Arizona and neighboring regions is defined by strong upfront experiences counterbalanced by frustration after installation. Trust in the product itself remains high, with many repeat or multi-home buyers, but dissatisfaction with customer care and post-sale responsiveness makes prospective customers cautious. Warranty clarity and ongoing support are leading concerns in customer decision-making.
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What Customers Are Saying About H2o Concepts International Inc?

very happy

helped figure which system would work best for us

highly recommend her to help you

so nice hopefully you get to talk to her

I love that I can forget about water issues

fabulous and knowledgeable

The system is low maintenance

Made a huge difference for our home

thank you H2o Concepts

Trustguide extracts key phrases from reviews about H2o Concepts International Inc and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of H2o Concepts International Inc's customers had a positive experience.

Positive
30%
Neutral
0%
Negative
70%

H2o Concepts International Inc Ratings

1

As of Based on 156 revies as of Jul 07, 2025

H2o Concepts International Inc Score

30%

As of Based on 156 revies as of Jul 07, 2025

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Customer Reviews

As of Jul 07, 2025, 156 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of H2o Concepts International Inc's publicly available reviews View source

BPS rated H2o Concepts International Inc 1 stars
4 days ago
a 'no customer service' company. this is my impression, assumption, and assessment, not a declaration of facts. the company appeared to be legit, but is seemingly inept. bought a modest house about 2 years ago. house was maybe 4 years old. had h2o concepts under counter filters installed in the kitchen and master bath. time came to replace them. soon realized that this entire business is likely just a receptionist, and maybe an installer. i don't want to make personal statements about employees, but this is not a business that seems capable of servicing their equipment or customers. i had the filter systems, i had their printout page identifying the systems, with maintenance instructions. however, through no lack of effort of my own, they could not help me. they could not verify that i had one of their systems, they could not verify the address it was installed, they asked me for the previous home owner's information (i dealt with realtors, idk the previous homeowners... who does?). ultimately the company concluded our interactions, totally unable to help me replace or service my filters through this phone call. they made no attempt to figure anything out, didn't ask for photos of the system. seemed reluctant to make an effort to make an easy +$200 filter sale. unhelpful receptionist finally let me talk to a 'tech' who seemed dismissive, said again they could not verify what system i had via their computer, and seemed eager to end the phone call asap. i basically said politely, "look, i want to buy filters, but i'm gonna have to go to a local plumber and replace the whole system if you can't help me..." the response was a brief "ok" and a hang-up. (...i think they wanted that outcome.) i tried to help them sell me the filters, i even had the model numbers, but they couldn't make it happen on their end. ------ my expert opinion: a company who invested hard in promotion, presentation, and marketing, but is a skeleton crew of home-staff operating in their preferred limited capacity of making installs for labor profit, and then ignoring filter sales, staffing, shipping, and support. the customer service gave me the effort of a dmv employee. my GF had called them a while ago, and gotten the same runaround, told me they were incompetent.... i thought there must have been some mistake. but no... i'm easy to deal with, tech literate, reasonable, prepared to give them a credit card and have them ship a filter set asap. seemed like they didn't even know the shipping costs offhand, indicating that it's probably just one installer with a truck, one receptionist, and none of their business seems to have any moving parts, departments, staff, or support. basically seemed like a company that specializes in install, but is absolutely not prepared, eager, or willing to follow through after the fact. business model seems to be install labor profit based, and that's it. they seemed satisfied with just saying they can't verify which system i have because it's not in their database, and ending the interaction. likely another 'work truck and cell phone' business that's invested in appearance, but ends up being a dead end. i seldom write reviews, but this wasn't a normal business interaction. seemed to inconvenience them by begging to be sold something... their presentation definitely attempts to paint a different picture...
Erica Johnson rated H2o Concepts International Inc 1 stars
a month ago
Proof that just because a company is on TV doesn’t mean they deserve your business. Horrible customer service. I was so excited for this product and their customer service spoils everything. I’m a 10+ year customer that purchased 2 units and they still treat me like an annoyance. They will say you don’t need to replace your filters for $600 before the warranty is up - as soon as the warranty expires they will charge you $3,000 for the same filter. Avoid this company, buy a similar product for lower cost and better customer service-this is a product you’ll have for many years, don’t ruin your experience by going into business with a dishonorable company who will try to deceive you and avoid servicing your units.
Ed Fitzgerald rated H2o Concepts International Inc 1 stars
a month ago
I bought a water treatment system from H2O Concepts that was installed on June 17, 2014. The system worked, and seemingly still works great. I knew I was coming up on the 10-year mark sometime soon and knew that the system was warranted for 10 years but didn't recall the exact date. After being out of town off and on for a few months, I found the information packet that was provided to me during the installation. Well, low and behold I was four days past the original 10-year warranty date. I called to try and renew it and they refused, saying that the renewal needed to occur prior to the nine year and 11-month mark. Needless to say, I was not happy. So unhappy that if I ever need to replace this system, I will not be using H2O Concepts to do it simply because of the warranty issue. Yeah, it's my fault for blowing the date, but four days out, come on! I will no longer be recommending H2O Concepts to others that ask about it, as I have done several times on social media.

Frequently Asked Questions About H2o Concepts International Inc

How responsive is H2O Concepts to service or warranty requests?

Multiple reviews reveal significant delays and challenges in receiving callbacks, setting appointments, or obtaining warranty support. Customers often report difficulty verifying ownership and experience slow or dismissive follow-up from staff after system installation.

What are the main benefits of owning an H2O Concepts water system?

Owners cite long-lasting water filtration, low maintenance due to features like automatic flushing, and the convenience of not needing to purchase or handle salt bags. Some customers install systems in multiple homes or recommend the product for its effectiveness.

How is initial system purchase and installation handled?

Purchases are facilitated by knowledgeable sales representatives, and systems are professionally installed in the home. The company also ships systems to customers outside Arizona, with the option for remote arrangements if needed.

About H2o Concepts International Inc

Uncategorized
H2O Concepts provides water treatment and filtration systems for residential use. The company operates primarily in southwestern U.S. states and supplies whole house water purification solutions designed to improve water quality and reduce reliance on bottled water or salt-based softeners.

H2O Concepts manages operations through a combination of sales representatives, in-home system installations, and remote shipping for out-of-area customers. The company offers initial consultations to determine the best system for each home, provides warranty options, and schedules installation and occasional service appointments either in person or over the phone.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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