Gotham Steel Supply Reviews

Overall, customer sentiment toward Gotham Steel and Gotham Steel Supply is mixed, heavily dependent on the branch and product discussed. Several reviewers share negative experiences with Gotham Steel cookware, frequently mentioning peeling paint, poor nonstick quality, long warranty wait times, and unresolved service issues. Meanwhile, Gotham Steel Supply in Brooklyn receives conflicting feedback: some cite rude staff and poor customer service, while others find the team helpful and professional.

Patterns across reviews suggest that the primary Gotham Steel product, nonstick pans, often fails to meet durability expectations. Many buyers observe nonstick coatings wearing off quickly, sometimes within weeks, regardless of careful use. Complaints about warranty fulfillment and customer service delays are common. By contrast, Gotham Steel Supply’s Brooklyn facility is described by one group as a reliable, one-stop ironworks shop, intended for trades professionals and not for casual shoppers.

In summary, Gotham Steel’s cookware faces significant reputation challenges, especially regarding product longevity and after-sales service in the United States. Gotham Steel Supply's construction materials division in Brooklyn is regarded as reliable by some professional customers but receives criticism for unwelcoming staff. Prospective clients in the region should verify their needs and expectations before purchasing.

Gotham Steel and Gotham Steel Supply are companies involved in the cookware and construction materials industries. Gotham Steel focuses on manufacturing and selling nonstick cookware sets to consumers, while Gotham Steel Supply provides ironwork and steel products for construction, catering mainly to trade professionals and contractors through physical locations.

The companies operate by offering their respective products either through direct purchase, infomercials, or in-person at supplier warehouses. Gotham Steel handles consumer product sales, including warranty processes, while Gotham Steel Supply manages bulk and specialty orders for structural or ornamental requirements, often engaging with customers in a warehouse counter-sales format.