Overall, the sentiment towards Gilson Gray's property law services is mixed, with a noticeable divide between highly satisfied clients and those who experienced significant issues. Reviewers consistently mention specific staff members, such as Arran Lovell, Karen McMillan, and Cheryl Edgar, for their professionalism and helpfulness, particularly during property sales and purchases. However, common criticisms relate to communication delays, administrative errors, and unexpected fees.

The most frequent positive themes include prompt responses, clear guidance through legal processes, and the usefulness of the client portal for tracking property transactions. Many customers appreciate the staff’s courteous demeanor and the ease of dealing with complex situations, including first-time buying and handling cross-border legal requirements. Negative feedback centers on missed opportunities due to administrative mistakes, lack of care, lengthy delays, and cases where clients felt disrespected or unsupported.

In summary, Gilson Gray is regarded as a capable choice for property transactions in Scotland, especially when clear communication and supportive staff are vital. While many customers recommend the firm, some negative experiences—mainly involving delayed processes and errors—suggest that clients should maintain clear communication and monitor progress throughout the transaction.

Gilson Gray is a law firm specializing in property transactions, including the sale and purchase of flats and houses in Scotland. Its services cover conveyancing and legal support throughout the buying and selling process, and it operates primarily through direct, in-person, and remote consultations with clients.

The company utilizes a team-based approach, with dedicated staff handling valuations, legal documentation, and communication with clients. A client portal is used to provide regular updates on progress. Gilson Gray coordinates between buyers, sellers, and involved third parties to facilitate each stage of the transaction.