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Garbage Guy Reviews Summary

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Rubbish Removal | Phoenix, AZ

11120 N Tatum Blvd STE 100, Phoenix, AZ 85028, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Garbage Guy?

As of Jun 11, 2024, 220 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Garbage Guy's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

very professional and went right to work

Sketchy and unprofessional

About this report

This report was produced by Trustguide on Jun 11, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 11, 2024
Last updated
June 11, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Garbage Guy's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Garbage Guy's customer reviews analysis

An evaluation of the latest reviews for Garbage Guy Junk Removal Phoenix reveals a consistently positive reputation, with a notably high level of customer satisfaction. Customers highlight the professionalism, efficiency, and friendliness of the staff as well as their punctuality and transparency in pricing. There is a strong emphasis on the professionalism of the workers, who are noted to take before and after pictures, confirm pricing up front, and ensure thorough cleaning post-service. The feedback indicates that the company is responsive, with same-day service mentions and appreciation for the ease of communication and scheduling. One recurring theme is the mention of Garbage Guy's willingness to go beyond the main request, such as removing additional trash and sweeping driveways, adding to the overall positive customer experience. However, a concern about payment options and the perception of high pricing for the services rendered does emerge from one review, suggesting a potential area for improvement.

Positive Feedback

The customer feedback for Garbage Guy Junk Removal Phoenix reveals several key strengths of the company. Customers consistently commend the efficiency of the service, with many expressing surprise and satisfaction at how quickly their requests were fulfilled, often on the same day of inquiry. The professionalism and friendliness of the staff are repeatedly praised, enhancing the overall customer experience. Additionally, the transparency of pricing and good communication are frequently mentioned, building trust and reliability in the eyes of the consumers. Customers appreciate the thoroughness of the service provided, highlighting actions like taking before and after pictures and cleaning up after junk removal as indicators of a company that cares about the details of their service.

Concerns and Threads

Despite the predominantly positive feedback, there are some negative aspects mentioned by customers of Garbage Guy Junk Removal Phoenix. The main concerns center around pricing and payment methods. One customer felt the pricing was on the higher side, noting a lack of flexibility in the quoted price range. Additionally, there was discomfort expressed regarding the necessity to provide card details over the phone, a practice some customers might find outdated or even potentially insecure. These points of criticism suggest that while the overall execution of the service is well-regarded, there may be room for improvement in the company's payment processing system and pricing transparency.

Frequently asked questions about Garbage Guy

How quickly can Garbage Guy Junk Removal Phoenix respond to service requests?

Garbage Guy Junk Removal typically exhibits a rapid response time to service requests. Customers have reported same-day services and generally fast scheduling, often being able to arrange for junk removal within 72 hours from the initial call.

Is the pricing for Garbage Guy Junk Removal services transparent?

Customers frequently compliment the transparency in pricing. Quotes are confirmed upfront with customers noting the consistency in pricing as per the estimation. However, there may be some variation, as noted in one piece of feedback mentioning a quoted range.

Do the staff of Garbage Guy Junk Removal take measures to ensure cleanliness post-removal?

Yes, the staff of Garbage Guy Junk Removal are reported to go the extra mile to ensure cleanliness post-removal. They take before and after pictures, remove any additional trash, and have been noted to sweep areas like driveways where junk was collected.

Recent customer reviews and testimonials for Garbage Guy

Garbage Guy
Glenn Shearer
5-Star
4 months ago
They were very professional and went right to work. They took pictures before they started, and confirmed the price for their services. Again pictures were taken after they were done and they cleaned up. Thanks guy. I would highly recommend them.
Garbage Guy
Megan Watkins
5-Star
4 months ago
Garbage Guy Junk Removal was really great to work with! I called around 11am and by 3pm they were at the property and had removed all of the items. Very professional and friendly staff. Highly recommend!
Garbage Guy
Jennifer Vance
5-Star
a year ago
The Garbage Guys did a great job helping us clean up our property. We had some old horse stalls, pipe fencing and odd junk. They worked quickly and thoroughly and were friendly and professional. I would definitely call them back for future needs.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
220
reviews
Excellent
Good
Average
Fair
Poor
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About Garbage Guy

Rubbish Removal
We are the best junk removal company in Phoenix, AZ! Garbage Guy Inc is a locally owned and operated family business offering full-service junk removal in Phoenix, AZ for homeowners, property managers, realtors, business owners, and others. Our services included full property clean-outs between tenants for residential and commercial properties as well as junk removal like the following: Appliance removal Hot tub removal Shed removal Furniture removal Yard debris removal Garage clean-out and junk removal Exercise Equipment Removal Moving debris removal Boxes and trash removal Remodel debris removal Swing set removal Mattress removal Treadmill removal Trampoline removal Our junk removal costs are affordable! Best junk removal near me!
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