Gallery Drug

Gallery Drug Reviews Summary

Rated 4.9 Star based on 123 Reviews

TrustScore®
A+
A
B
C
D
F
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Overall Rating
4.9
/5
123
reviews
Excellent
Good
Average
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Poor
Published on
January 9, 2024
Last updated
March 13, 2024

What do customers think about Gallery Drug?

Comprehensive review analysis indicates that Gallery Drug possesses a sterling reputation within its community, underpinned by a personalized, caring, and efficient service. Numerous reviews hail the pharmacy's ability to establish a warm, personal rapport with its clientele, with staff members, including pharmacists Neil, Johnny, and J.P., being frequently recognized for their accommodating nature and medical acumen. The longevity of customer relationships, spanning over decades for some clients, underscores the trust and satisfaction directed towards the pharmacy. A significant facet of this trust is attributed to the pharmacy's consistent delivery services, extending across various areas of Manhattan, and its readiness to attend to patients' prescription and over-the-counter product needs. This combination of personalized care, reliability, and product availability feasibly positions Gallery Drug as a preferred alternative to larger chain pharmacies, which are often critiqued for their lack of individualized attention.

Positive Feedback

Gallery Drug earns commendation for its individualized service, wherein staff members are noted to remember clients and their prescriptions by name. The provision of home delivery services, particularly highlighted during the challenging pandemic period, and the pharmacy's responsive nature in acquiring requested items by the next day, illustrate their dedication to customer convenience. Reviews applaud the knowledgeable and approachable pharmacists who are appreciated for their willingness to provide thoughtful advice and to engage directly with medical professionals for the benefit of patients' health. Their extensive product range, fair pricing, and effort in fostering a community-centric atmosphere have engendered loyalty among customers, leading to recommendations and long-term patronage. The personalized healthcare experience is repeatedly distinguished as a pivotal advantage over impersonal chain retailers.

Concerns and Threads

Although the collective feedback for Gallery Drug is overwhelmingly positive, the relocation to Corby Chemists has elicited feelings of nostalgia and lament for the loss of proximate convenience for customers accustomed to the original location. Such sentiment indicates that any change in operations, even including strategic moves or expansions, can affect the established customer base's sentiment and habits. Although this point of contention is limited and not reflective of dissatisfaction with the quality of service, it nonetheless represents a disruption in the accustomed routine for longstanding clients. Despite the rarity of negative feedback in the received reviews, it remains an aspect that prospective customers may weigh, particularly regarding the potential implications of location changes on their future interactions with the pharmacy.

Frequently asked questions about Gallery Drug

Does Gallery Drug offer delivery services for their products?

Yes, Gallery Drug offers delivery services across various areas of Manhattan, often at no additional cost. This service has been especially valuable during the pandemic and is frequently mentioned by customers for its convenience.

Can I expect personalized care and attention from the pharmacists at Gallery Drug?

Yes, Gallery Drug is renowned for its personalized customer service. The pharmacists and staff are noted for their ability to recognize and remember their clients, offering knowledgeable advice tailored to individual health needs and medications.

How does Gallery Drug compare to larger chain pharmacies?

Gallery Drug distinguishes itself from larger chain pharmacies by providing a community-oriented, personal touch with experienced pharmacists who take the time to know their customers. It also offers competitive pricing and strives to deliver services that go above and beyond clients' expectations, setting them apart from the more impersonal service often found at bigger chains.

What are customers saying about Gallery Drug

Gallery Drug
Az
5-Star
9 months ago
Very satisfied with the lovely service I receive every time I need it. I love that they have the option of delivery as I work in the city and it’s really hard to step outside sometimes. I continue recommending this pharmacy to each of our patients at work.! Thank you Gallery drugs!
Gallery Drug
Jackie Vincent
5-Star
a year ago
Gallery Drug was my pharmacy for 30 years. It was a warm, friendly place and small enough where you and all the staff knew each other by name. Whatever you needed, they were there for you. And Johnny, the pharmacist, was superb. They have now moved over to Corby Chemists on First Avenue and I do so miss having them near.
Gallery Drug
Ciara DeMeco
5-Star
a year ago
We've been working with Gallery pharmacy for many, many years. Their team of pharmacists are lovely, helpful, caring and compassionate. They go above and beyond to help, and it's nice to work personally with a team that who knows you, your medications, your doctors and your conditions. We wouldn't do business anywhere else!
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