Customer sentiment for FlexShopper is predominantly negative based on recent reviews. Reviewers consistently note issues with customer service, difficulties with refunds, automated payment problems, and miscommunications with both FlexShopper and associated vendors. There are repeated criticisms regarding unexpected charges, delays in refunds, and customer service agents not resolving concerns efficiently, with multiple reviewers describing frustration when trying to speak with representatives.
The most frequent themes include negative experiences with the approval and ordering process, unexpected changes in loan or leasing terms, and payment withdrawals beyond what customers anticipated. Difficulty contacting helpful representatives, receiving contradictory information, and persistent debt collection calls even after completing payments are also common. Notably, several customers mention platform and verification issues that blocked or complicated their purchases, with problems often escalating when customers' accounts were subject to errors.
Overall, FlexShopper is regarded as unreliable by recent customers, with service inconsistencies and repeated administrative errors undermining its reputation. In the regions where it operates, dissatisfaction centers on poor customer support, billing inaccuracies, and slow or problematic issue resolution. Prospective customers should be aware of these recurring difficulties when considering lease-to-own or payment plan services with this company.
The most frequent themes include negative experiences with the approval and ordering process, unexpected changes in loan or leasing terms, and payment withdrawals beyond what customers anticipated. Difficulty contacting helpful representatives, receiving contradictory information, and persistent debt collection calls even after completing payments are also common. Notably, several customers mention platform and verification issues that blocked or complicated their purchases, with problems often escalating when customers' accounts were subject to errors.
Overall, FlexShopper is regarded as unreliable by recent customers, with service inconsistencies and repeated administrative errors undermining its reputation. In the regions where it operates, dissatisfaction centers on poor customer support, billing inaccuracies, and slow or problematic issue resolution. Prospective customers should be aware of these recurring difficulties when considering lease-to-own or payment plan services with this company.
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