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Flat Rate Junk Removal

Flat Rate Junk Removal Reviews Summary

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Rubbish Removal | New York, NY

5300 Kings Hwy ste b, Brooklyn, NY 11234, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Flat Rate Junk Removal?

As of Mar 13, 2024, 310 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Flat Rate Junk Removal's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 8, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Flat Rate Junk Removal's customers had a positive experience.

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Flat Rate Junk Removal

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Flat Rate Junk Removal's customer reviews analysis

Flat Rate Junk Removal in Brooklyn has garnered a mixture of customer experiences according to recent reviews. Several clients laud the company, noting ease of scheduling, rapid and efficient service, helpful staff, and reasonable prices. Positive feedback frequently mentions excellent same-day service and friendly interactions with team members like Chris and Thomas. However, dissenting voices raise concerns over service reliability, pricing transparency, and professionalism. Instances of no-shows, damage to personal property, and exorbitant quotes have led to dissatisfaction among some customers. Additionally, aggressive upselling and tipping pressure have negatively impacted the perceived value for money. These contrasting experiences suggest inconsistency in service quality and customer care.

Positive Feedback

Customers have highlighted various positive aspects of Flat Rate Junk Removal's service. The most praised attributes include the ease of scheduling and effectiveness of the communication process. The staff's friendliness and helpfulness are frequently mentioned, contributing to a welcoming customer service atmosphere. The efficiency and rapid response of the removal teams, especially in providing same-day services, are seen as standout qualities. Customers have also cited fair pricing and satisfaction with the physical removal process, emphasizing the quick and competent handling of various junk items such as yard debris, household and garage clutter, and mattresses.

Concerns and Threads

Negative customer feedback for Flat Rate Junk Removal predominantly revolves around issues of professionalism, pricing, and reliability. Some customers experienced significant damage to their property, including scratches and dents on walls and floors, during the furniture removal process. A notable concern includes the lack of clear and consistent pricing, with some clients reporting prices much higher than those indicated on the website. Complaints of aggressive tipping expectations and unjustifiable labor costs have also emerged. Reliability problems, like no-show appointments and a lack of resolution when issues arise, contribute to the negative experiences, potentially eroding trust in the company's dependability.

Frequently asked questions about Flat Rate Junk Removal

How does Flat Rate Junk Removal in Brooklyn handle large or cumbersome items?

According to customer reviews, the company removes a variety of items, including furniture and yard debris. However, care should be taken to discuss the potential risks and processes as some clients have reported damage caused during removal.

Are the prices listed on Flat Rate Junk Removal's website accurate?

Some reviews suggest that the actual costs may differ significantly from website quotes. It's important for customers to ask for a detailed estimate beforehand to avoid surprises.

Can I expect Flat Rate Junk Removal to provide same-day removal services?

While same-day service has been positively mentioned in some reviews, there have been instances of unreliability. Customers should confirm the appointment and stay in communication with the company to ensure prompt service.

Recent customer reviews and testimonials for Flat Rate Junk Removal

Flat Rate Junk Removal
Ry Scruggs
5-Star
a week ago
They were so easy to schedule and communicate with, very fast and efficient and good price! Highly recommend!!!
Flat Rate Junk Removal
Ilan Elhananov
5-Star
4 months ago
The staff was great. The receptionist were very helpful and answered all our questions call them for a removal and they came out the same day and got the job done these guys were super recommended 10/10
Flat Rate Junk Removal
John
5-Star
2 months ago
Booked an appointment for the last day of my lease by calling the number on their website. Confirmed it the day before and day of. Team never showed up despite repeatedly telling me they were on their way. Called the main office to get help and they lied to me saying it was a referral through a friend and not a normal booking so they wouldn't help me. Avoid this company.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
310
reviews
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