The overall sentiment for Fivestars by SumUp is predominantly negative based on recent customer feedback. Reviewers frequently describe experiences involving difficulties with canceling subscriptions, unexpected contract extensions, and persistent charges after attempting to terminate service. While a few customers mention helpful and friendly staff members such as Clay and Tash, this positivity is outweighed by widespread distrust and frustration regarding cancellation claims and ongoing billing issues.
Common feedback includes serious concerns about cancellation processes, with multiple business owners describing a lack of transparency and support. Customers repeatedly assert they were told canceling would be easy but felt misled when they attempted to stop service. Claims of poor communication, broken promises of increased business, and perceived deceptive practices are prominent themes. In contrast, individual staff interactions and the simplicity of initial setup are occasionally praised, though these are rare compared to the negative experiences about the overall service.
Overall, Fivestars by SumUp is regarded as having a damaged reputation among small business owners in North County and similar regions due to ongoing reports of contract disputes, communication difficulties, and unfulfilled promises. Positive comments about staff professionalism do not significantly improve the company’s perception in light of dominant criticisms reflected in multiple reviews.
Common feedback includes serious concerns about cancellation processes, with multiple business owners describing a lack of transparency and support. Customers repeatedly assert they were told canceling would be easy but felt misled when they attempted to stop service. Claims of poor communication, broken promises of increased business, and perceived deceptive practices are prominent themes. In contrast, individual staff interactions and the simplicity of initial setup are occasionally praised, though these are rare compared to the negative experiences about the overall service.
Overall, Fivestars by SumUp is regarded as having a damaged reputation among small business owners in North County and similar regions due to ongoing reports of contract disputes, communication difficulties, and unfulfilled promises. Positive comments about staff professionalism do not significantly improve the company’s perception in light of dominant criticisms reflected in multiple reviews.
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