Fivestars by SumUp Reviews

The overall sentiment for Fivestars by SumUp is predominantly negative based on recent customer feedback. Reviewers frequently describe experiences involving difficulties with canceling subscriptions, unexpected contract extensions, and persistent charges after attempting to terminate service. While a few customers mention helpful and friendly staff members such as Clay and Tash, this positivity is outweighed by widespread distrust and frustration regarding cancellation claims and ongoing billing issues.

Common feedback includes serious concerns about cancellation processes, with multiple business owners describing a lack of transparency and support. Customers repeatedly assert they were told canceling would be easy but felt misled when they attempted to stop service. Claims of poor communication, broken promises of increased business, and perceived deceptive practices are prominent themes. In contrast, individual staff interactions and the simplicity of initial setup are occasionally praised, though these are rare compared to the negative experiences about the overall service.

Overall, Fivestars by SumUp is regarded as having a damaged reputation among small business owners in North County and similar regions due to ongoing reports of contract disputes, communication difficulties, and unfulfilled promises. Positive comments about staff professionalism do not significantly improve the company’s perception in light of dominant criticisms reflected in multiple reviews.

Fivestars by SumUp provides customer loyalty and marketing software solutions for small to mid-sized businesses. The service aims to help retailers and shop owners retain customers and encourage repeat business through features like reward programs and digital loyalty cards. Their delivery model involves both in-person installation and ongoing software access.

The company operates through outreach to small businesses, onboarding clients with straightforward sign-up processes, and installing technology at retail locations. Key features include in-store customer engagement tools and staff support for setup. Subscription or contract-based access is central to their workflow, with account management handled through customer service channels.