Absolutely shocking customer service from start to finish. Firstly not coming back to me after making an offer, I had to chase Richard to put the offer forward and also he didn’t come back to me several times after making various phone calls. I then requested to deal with a different member of staff due to him repeatedly not coming back to me. After I submitted my THIRD offer I was told that the vendor had not declined the offer this time and that they were thinking about it, as it was very close to the asking price at this point. 48 hours later, this morning, still waiting for a response on the offer I made, I receive a phone call from Annie telling me ‘sorry it’s now sold’. At no point did Annie contact me to say we have had another offer do you want to increase, I was completely in the dark the whole time. A simple phone call would have done the trick. I was simply trying to buy a property but Express Estate Agency have made it the most difficult and awkward experience. No chain, funds available, would have been the easiest sale known to man if the staff knew how to communicate with people properly. Apparently the lack of response after the offer that came in against mine, was due to the property ‘not being her property’, well I am sorry but Annie is a manager and you work for the company so how can it not be ‘your property’ when you have dealt with my enquiry after poor service from Richard!! Annie was also very patronising on the phone and made the comment ‘well if your funds did allow to go higher you might of bought it for £400k’, well my funds DID allow to go much higher thank you very much but it’s called negotiation and communication, two skills of which BOTH staff very clearly lack! In the space of that 48 hours I could have counter offered several times but I wasn’t even given the opportunity due to not even knowing the outcome of my previous offer. Worst estate agency I’ve ever dealt with in my life and I will never deal with them ever again and I suggest nobody else does too.