Excel Parking Services Limited Reviews

Excel parking - 21st century highway men!! A diabolical shady outfit. PLEASE Avoid this company’s car parks at all costs! Machines were all out of order and date showing 1998. I took photographs of the machines as they were all out of order. Tried to pay by the QR code but their crap website would not work and was not responding. Their “helpline” wasn’t even working and was not in service. Even tried to use their reference number in the paybyphone app on my phone and they are not registered on there! Received a parking fine in the post (after the 14 days!) I have appealed with photographic evidence and they have refused my appeal. If only we could give zero stars.

Confusing signage, app failure, and no consideration for disabled users I received a £100 charge from Excel Parking at Bryan House car park after staying slightly beyond the hour I had paid for. I entered at 17:30, paid £1.70, and believed (as had always been the case) that parking after 6pm was free — which it used to be. What wasn’t made clear is that Excel had recently changed the rules, adding a £2.50 evening rate from 6pm to 6am. This was not properly signposted, and the tariff bands are presented in a confusing, poorly designed layout that’s easy to misread, especially at transitional times. I have autism and rely on the Connect Cashless Parking app, which their signage explicitly instructs drivers to use. On the day, the app failed to load the location at all, then crashed. This app is my primary method for managing parking due to accessibility needs — it helps me with structure, clarity, and reminders. When it failed, I paid manually at the machine — again, in good faith. Despite this, Excel rejected my appeal and demanded £60–£100. On top of that, the tariffs shown in the app are different (and cheaper) than the ones on the sign in the car park. When i went on the app a few days later, entered start time as 17:49pm for 1 hour parking, it charged me only £1.50 and did not take into account the tariff change from 6pm. This adds even more confusion and makes it impossible to be sure you’re paying the right amount — especially when the app doesn’t match the posted rules and isn’t functional. Their tone in the response was appalling — robotic, dismissive, and completely lacking in empathy. They ignored that I had paid, that I have a disability, that the app they promoted was broken, and that the tariff change was new and unclear. I even offered to pay the full £2.50 to cover the session (25 minutes), but they still pursued the charge. I will never use any Excel Parking site again, and I urge others to avoid them — especially if you are neurodivergent or rely on clear, consistent systems. This company has a terrible reputation for a reason, and sadly, my experience confirms it. They do not act in good faith and should not be entrusted with public parking management.