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Excel Clothing Reviews

Rated 4.7 based on 73 Reviews

Clothing Stores in Newtownards

9 High St, Newtownards BT23 4JN

Published on
September 5, 2025
Last updated
September 5, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Excel Clothing's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Excel Clothing?

Friendly, helpful staff.

excellent. He was very professional, friendly and knowledgeable.

really awesome shopping experience.

Website was fast and easy to navigate.

Excellent company to deal with.

Perfect Condition. Great Price

excellent service.

very nicely packaged for their place in the market.

fantastic price. Package arrived on time

DELIGHTED with my Holland Cooper Jumper.

Trustguide extracts key phrases from reviews about Excel Clothing and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 05, 2025, 73 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Excel Clothing's publicly available reviews View source

angela mawhinney (Sunlover) rated Excel Clothing 5 stars
2 months ago
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Well laid out shop. Gorgeous clothes and accessories. Friendly, helpful staff.
Donna Smyth rated Excel Clothing 5 stars
2 years ago
Impromptu visit today with my 11 year old son for new trainers. The male sales person was excellent. He was very professional, friendly and knowledgeable.. he had such a lovely manner. It has always been a major ordeal shoe shopping with my son, but he was put at ease by this man's interpersonal skills. In fact my son said later, "I've found a great place to buy shoes now."
Kerry-Ann Christopher rated Excel Clothing 5 stars
2 years ago
I'm so impressed with this company, really awesome shopping experience. Speedy delivery, great communication and I got my item in the sale and they were cheaper than everywhere else. So well chuffed and my lil girl absolutely love hr dress. Also the packaging was so beautifully done, will definitely shop here again!

Reviews Summary

The overall sentiment towards Excel Clothing, a retail clothing and accessories shop, is strongly positive according to recent customer reviews. Reviewers repeatedly highlight positive interactions with knowledgeable, friendly staff and cite efficient issue resolution, especially in cases involving returns or delivery clarifications. While nearly all comments are enthusiastic, a minor mention of a delayed package—quickly resolved by staff—shows attention to customer concerns.

Common feedback includes praise for speedy delivery, easy website navigation, clear communication, and competitive pricing. Notable patterns comprise special recognition for staff members, with one customer mentioning Paul for exceptional service. Packaging, item condition, and a smooth returns process are frequent positives, with several reviewers noting well-presented parcels and professional handling. The online and in-store shopping experience is described as seamless and reliable, from product browsing to purchase.

Overall, Excel Clothing has established a reputation for reliable service, approachable and professional staff, and efficient order fulfillment. Customers are eager to return for future purchases, reinforcing the company’s strong standing as a clothing retailer in the UK region.
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Frequently Asked Questions About Excel Clothing

How reliable is Excel Clothing’s delivery service?

Excel Clothing frequently receives praise for fast, on-time deliveries. Customers mention orders arriving within a few business days, even when made near cut-off times, and packages are carefully packed to ensure items arrive in excellent condition.

What happens if I need to return an item to Excel Clothing?

Customers report that Excel Clothing manages returns efficiently. In cases where packages are delayed or lost, staff proactively track items and provide communication. Refunds are processed quickly after items are received by the company.

Is the Excel Clothing staff knowledgeable and approachable?

Yes, reviewers often highlight staff professionalism, knowledge, and a friendly approach both in store and through online communication. Specific praise is given for accommodating service and helpful responses to product queries.

About Excel Clothing

Clothing Stores
Excel Clothing is a retail company specializing in the sale of branded clothing and accessories both online and in a physical shop. The company offers a diverse selection of garments, shoes, and fashion items for men, women, and children, supplying well-known brands and seasonal collections through its digital and in-person channels.

The company operates with an emphasis on streamlined processes such as swift order fulfillment, an easy-to-navigate website, and carefully managed logistics for packing and delivery. Customer service support is accessible via phone and email, and the company handles returns in accordance with straightforward protocols, ensuring orders are processed and managed through branded packaging and clear communication.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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