Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.

Esporta Fitness Reviews

Rated 4.1 based on 985 Reviews

2200 W Northern Ave, Phoenix, AZ 85021, United States

Gyms | Phoenix, AZ

Published on
April 9, 2024
Last updated
April 9, 2024

Reviews Summary

Evaluating the mixed customer reviews for Esporta Fitness, the company's reputation appears to be inconsistent across various gym locations. A primary concern that arises is the cleanliness and maintenance of facilities, specifically locker rooms and restrooms, which has been noted as lacking by several reviewers. Issues of safety and professionalism have been mentioned, with reported incidents such as a break-in and inappropriate behavior in locker rooms causing concern. Customer service quality seems to be variable, with some staff members described as inattentive or preoccupied with personal devices, while others receive praise for their friendliness. The newly enforced locker room policy has also generated confusion and frustration among members who feel their access has been unfairly restricted. Despite the criticisms, some patrons commend the gym for its variety of equipment, affordability, and specific staff members who add value to their experience. The overall customer experience at Esporta Fitness thus seems to fluctuate greatly, depending on numerous factors, including location, staff interaction, and management policies.
Read more

What Customers Are Saying About Esporta Fitness?

Trustguide uses AI to extract key phrases from reviews about Esporta Fitness and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Esporta Fitness's customers had a positive experience.

Positive
Neutral
Negative

Esporta Fitness Ratings

1

As of Based on 985 revies as of Apr 09, 2024

Esporta Fitness Score

As of Based on 985 revies as of Apr 09, 2024

Got a busrning question about Esporta Fitness?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Apr 09, 2024, 985 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Esporta Fitness's publicly available reviews View source

S A rated Esporta Fitness 1 stars
3 months ago
This is hands down the worst club in America. They never have toilet paper. The staff is not existent. Don't leave anything in your vehicle unless you want to broken windshield. This place should be condemned
Marcel Williams rated Esporta Fitness 1 stars
3 weeks ago
Today in the women’s locker room, there was a notice up saying that the locker rooms were going to be closed 10 minutes before the facilities closed. This is to start March 15. These notices also said that members get two warnings before their accounts are marked for being in the locker room 10 minutes or less before close. I went to the gym with my boyfriend today, and he did not see any of those notices up in the men’s room. I really hope that somebody just forgot to put them up, and that this isn’t an arbitrary rule assigned to people who use the women’s locker room. Even if this rule is applied fairly to all members of ESPORTA, I still think it’s kind of ridiculous. Do you ever go to a restaurant and they tell you to finish eating your meal five minutes before they close so they have time to bus your table and be out of the restaurant right before they close? I don’t think so. The membership pays for you to be able to use the facilities until they are closed. Closing the locker rooms 10 minutes before facilities close essentially means that the facility is closing at 7:50. Because who isn’t going to stop by the locker room when they’re done with their workout? You might as well just change the hours if you are unhappy with spending 10 extra minutes at the facility. And If this rule only applies to half of the people who attend the gym, then we have an entirely different issue on our hands.
patty zou rated Esporta Fitness 1 stars
3 weeks ago
This location is good and front desk is nice and friendly! Gym have enough machines for people! Musics is cheerful ! But women lock room and spa are not clean. Pool is cold .

Frequently Asked Questions About Esporta Fitness

What are Esporta Fitness's peak hours, and are there times when equipment is more readily available?

Esporta Fitness experiences higher traffic during typical peak gym hours. However, according to customer reviews, equipment tends to be more accessible early in the morning before 7:30 AM or later in the evening after 7:30 PM, reducing wait times for machines.

Does Esporta Fitness offer child care services, and what are the hygiene standards for these areas?

Esporta Fitness does provide child care services, which can be very convenient for busy or single parents. However, some members have raised concerns regarding the cleanliness and sanitation of the kids' care room, suggesting that the hygiene standards may not be consistently upheld.

How consistent is the customer service experience across different Esporta Fitness locations?

Customer reviews indicate a mixed customer service experience across Esporta Fitness locations. Some staff members are noted for being friendly and helpful, while others have been described as inattentive or preoccupied. The level of customer service may vary depending on the specific employees present and the location visited.

About Esporta Fitness

Gyms
Esporta Fitness is a premium fitness club at an outstanding value. Gym amenities may feature state-of-the-art strength equipment, cardio machines, free weights, a newly developed modern functional training area, and more!
Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

How was your experience with Esporta Fitness?

People also checked

Be Fit Gym logo
Be Fit

Rated 5 stars

FITNESS SF - Mid Market logo
Fitness Sf

Rated 4 stars

YouFit Gyms logo
Youfit Gyms

Rated 5 stars

Facet Seven Heights logo
Facet Seven

Rated 5 stars

The Refinery logo
The Refinery

Rated 5 stars

Live Fit Gym • Nob Hill logo
Live Fit Gym

Rated 5 stars

Planet Fitness logo
Planet Fitness D

Rated 3 stars

Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.