Ergeon Inc

Ergeon Inc Reviews Summary

Rated 4.9 Star based on 20 Reviews

Published on
February 11, 2024
Last updated
February 11, 2024

What customers think about Ergeon Inc

Ergeon appears to be fostering a positive company reputation as evidenced by a collection of recent customer reviews. The company's customer service is frequently lauded, with a significant emphasis on responsiveness, professionalism, and attentiveness - regardless of the project size. Sales representatives such as Tomas Salazar, Kelly, Christian, and Inaki Arizaleta are often mentioned for their helpfulness and efficiency. Furthermore, the installation process receives high marks for both speed and quality, suggesting a generally favorable customer experience. Notably, the preliminary interactions—even before services are rendered—seem to contribute positively to customer expectations. Cost competitiveness is another aspect highlighted by customers, indicating that Ergeon offers reasonable pricing. However, there are indications of some dissatisfaction regarding post-installation service and responsiveness, particularly where quality assurance and corrective measures are necessary. This suggests that while the company's upfront engagement and execution are strengths, there may be areas of improvement in their follow-up service.

Positives

Ergeon's positives are clearly outlined in customer feedback; most notably high marks for customer service, with staff commended for their responsiveness, politeness, and professionalism. Customers speak favorably of representatives like Tomas Salazar, Kelly, and Guy Yanez, underlining their thoroughness and ability to assist with complex coordination tasks. The installation crews are depicted as fast and efficient, translating into satisfaction with the completed work. Furthermore, customers find the quote process to be straightforward and the pricing competitive. The positive interaction from the preliminary quote stage, as underlined in the reviews, appears to set the tone for an overall satisfactory customer journey, therefore, contributing to a solid endorsement for potential clients considering Ergeon's services.

Negatives

Despite the numerous positive aspects of Ergeon's services, customer feedback does reveal some negative experiences, particularly in the area of post-installation support and quality control. Issues such as delayed responses, a perceived lack of urgency in addressing concerns, and challenges in scheduling corrective work are common themes among dissatisfied customers. For instance, one review criticizes the project manager’s lack of timely communication and dissatisfaction with the work quality. These critiques imply that Ergeon could improve its aftercare service, ensuring that the high standards set during the preliminary and installation phases are maintained throughout the entire customer experience.

Frequently asked questions about Ergeon Inc

Can Ergeon handle small projects, like fixing or replacing a gate?

Yes, customer reviews suggest that Ergeon is willing and attentive to small projects, with a responsive and professional approach regardless of the job size.

Are Ergeon's prices competitive compared with other fence companies?

According to the reviews, Ergeon offers reasonable pricing that many customers find competitive and affordable.

What if there's an issue with the fence installation? How responsive is Ergeon's post-installation service?

While many customers report satisfaction with the installation process, some reviews point out issues with post-installation service, including delayed responses and challenges in scheduling follow-ups for quality concerns.

Latest spotlight reviews, questions and complaints for Ergeon Inc

Ergeon Inc
Ben Schmidt
5-Star
2 weeks ago
We are still in deliberation about fixing/replacing the gate at our community garden, but these guys have been my favorite so far! I've been getting several quotes from difference local fence companies and some never even returned my calls! I was worried that our job was too small, but nope - these guys are the most attentive, responsive, professional and polite. Tomas Salazar has been amazingly helpful and their prices were even lower than the competitors. I will update this review after the job is done, but I just had to compliment them on their wonderful customer service.
Ergeon Inc
Martin Taylor
5-Star
a month ago
Very professional. A smooth transaction from start to finish. The bid was very reasonable, but their professionalism was why we decided to choose Ergeon. Great follow up on all of our questions. The crew that installed our fence were fast and we are very pleased with the outcome. We’ll most definitely use Ergeon again in the future.
Ergeon Inc
Robert Pellegrini
5-Star
5 months ago
I contacted Ethernet for a fence quote on our rental property. I have been dealing with Kelly and she has been fantastic. I made multiple requests of her and she was always spot on with taking care of what I needed done. Although the fence has not been installed yet, the customer service at this point has been fantastic. I am looking forward to working with the installation crew and project manager to get this going and completed. I highly recommend them at this point if for nothing else to at least get a quote from them. I also found the pricing to be really good.
Read all reviews

About Ergeon Inc

Fencing Contractors
Ergeon is the most customer-friendly fence company and artificial grass company in San Francisco and the surrounding area (license number #1040925, C8-concrete, C13-fencing, and C27-landscaping). Our services include wood fence installation, chain link and box wire fence installation, wood fence repair, fence staining, and artificial grass installation. Our tech-enabled process allows for instant online quoting, making the home improvement process transparent and hassle-free. Over 15,000 happy customers are enjoying their outdoor spaces thanks to Ergeon! We’re a trusted fence contractor with over 5,000 public reviews at an average rating of 4.7.
Expand