Ergeon appears to be fostering a positive company reputation as evidenced by a collection of recent customer reviews. The company's customer service is frequently lauded, with a significant emphasis on responsiveness, professionalism, and attentiveness - regardless of the project size. Sales representatives such as Tomas Salazar, Kelly, Christian, and Inaki Arizaleta are often mentioned for their helpfulness and efficiency. Furthermore, the installation process receives high marks for both speed and quality, suggesting a generally favorable customer experience. Notably, the preliminary interactions—even before services are rendered—seem to contribute positively to customer expectations. Cost competitiveness is another aspect highlighted by customers, indicating that Ergeon offers reasonable pricing. However, there are indications of some dissatisfaction regarding post-installation service and responsiveness, particularly where quality assurance and corrective measures are necessary. This suggests that while the company's upfront engagement and execution are strengths, there may be areas of improvement in their follow-up service.
Ergeon's positives are clearly outlined in customer feedback; most notably high marks for customer service, with staff commended for their responsiveness, politeness, and professionalism. Customers speak favorably of representatives like Tomas Salazar, Kelly, and Guy Yanez, underlining their thoroughness and ability to assist with complex coordination tasks. The installation crews are depicted as fast and efficient, translating into satisfaction with the completed work. Furthermore, customers find the quote process to be straightforward and the pricing competitive. The positive interaction from the preliminary quote stage, as underlined in the reviews, appears to set the tone for an overall satisfactory customer journey, therefore, contributing to a solid endorsement for potential clients considering Ergeon's services.
Despite the numerous positive aspects of Ergeon's services, customer feedback does reveal some negative experiences, particularly in the area of post-installation support and quality control. Issues such as delayed responses, a perceived lack of urgency in addressing concerns, and challenges in scheduling corrective work are common themes among dissatisfied customers. For instance, one review criticizes the project manager’s lack of timely communication and dissatisfaction with the work quality. These critiques imply that Ergeon could improve its aftercare service, ensuring that the high standards set during the preliminary and installation phases are maintained throughout the entire customer experience.
Yes, customer reviews suggest that Ergeon is willing and attentive to small projects, with a responsive and professional approach regardless of the job size.
According to the reviews, Ergeon offers reasonable pricing that many customers find competitive and affordable.
While many customers report satisfaction with the installation process, some reviews point out issues with post-installation service, including delayed responses and challenges in scheduling follow-ups for quality concerns.
Ergeon is the most customer-friendly fence company and artificial grass company in San Francisco and the surrounding area (license number #1040925, C8-concrete, C13-fencing, and C27-landscaping). Our services include wood fence installation, chain link and box wire fence installation, wood fence repair, fence staining, and artificial grass installation. Our tech-enabled process allows for instant online quoting, making the home improvement process transparent and hassle-free. Over 15,000 happy customers are enjoying their outdoor spaces thanks to Ergeon! We’re a trusted fence contractor with over 5,000 public reviews at an average rating of 4.7.
