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Elements Massage (Moon Valley) Reviews

Rated 4.7 based on 369 Reviews

630 E Bell Rd #102, Phoenix, AZ 85022, United States

Massage Therapists | Phoenix, AZ

Published on
February 26, 2024
Last updated
March 13, 2024

Reviews Summary

The appraisal of Elements Massage based on the customer reviews posits a generally positive reputation with a few areas requiring attention. The exceptional skill and tailored approach of massage therapists, specifically Victoria, Kim, Alyssa, Michael, Samara, Patrice, and Zori, are persistently highlighted, pointing to a strong professional team adept at accommodating various customer needs including post-surgery recovery and preference in massage pressure. The welcoming atmosphere, accentuated by an aromatic environment, and customer-centric offers such as first-time discounts further contribute to the favorable customer experience. Conversely, issues associated with administrative processes and policy enforcement, particularly regarding the acceptance of Groupons and inconsistencies in appointment scheduling, have caused some dissatisfaction. The responsiveness of the management in rectifying issues indicates a commitment to customer service, despite the highlighted areas for improvement.

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What Customers Are Saying About Elements Massage (Moon Valley)?

Trustguide uses AI to extract key phrases from reviews about Elements Massage (Moon Valley) and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Elements Massage (Moon Valley)'s customers had a positive experience.

Positive
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Elements Massage (Moon Valley) Ratings

5

As of Based on 369 revies as of Feb 26, 2024

Elements Massage (Moon Valley) Score

As of Based on 369 revies as of Feb 26, 2024

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Customer Reviews

As of Mar 13, 2024, 369 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Elements Massage (Moon Valley)'s publicly available reviews View source

Erica Schovon rated Elements Massage (Moon Valley) 5 stars
3 weeks ago
Victoria performed the best massage I’ve probably ever had in my life!!! She is very knowledgeable and it was extremely accommodating to my needs as a person recovering from lumbar surgery and other health concerns. It was a wonderful experience, and I left feeling like even though I had a deeper massage, I don’t feel beat up or in pain like I usually do.I cannot recommend Victoria enough! She did a phenomenal job!
Alycia Mendell rated Elements Massage (Moon Valley) 5 stars
3 months ago
Kim is absolutely amazing! She is the best massage therapist I have seen. She truly takes time to get to know her clients and listens to your needs. I would highly recommend her!
Ami Podlesnik rated Elements Massage (Moon Valley) 5 stars
3 months ago
The aroma when I walked in was so relaxing and the 1st time discount allowed me to give em a try. The staff was very welcoming, knowledgeable and friendly. But the best part was my massage with Alyssa was the best I've had in years.

Frequently Asked Questions About Elements Massage (Moon Valley)

What should I do if there's an issue redeeming a Groupon at Elements Massage?

If you encounter any challenges redeeming a Groupon, it's recommended to speak directly with the manager. Elements Massage management has shown a willingness to address such concerns and ensure proper resolution.

Can I request a specific therapist at Elements Massage?

Yes, you can request a specific therapist. Customer reviews frequently mention therapists by name, indicating that individual preferences are accommodated and even encouraged.

What happens if I need to cancel or reschedule an appointment?

Elements Massage requires notice for rescheduling or canceling appointments, typically 24 hours in advance, to avoid a cancellation fee. However, customers have noted that the massage center may reschedule appointments due to therapist availability without a cost to the client.

About Elements Massage (Moon Valley)

Massage Therapists

The Elements Way™ is our difference. At Elements Massage Moon Valley, we only do massage. It's therapeutic, handcrafted, and personalized. Our expert certified therapists are focused on delivering a massage that is responsive to the individual needs of our clients- simply, it is a better massage.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.