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Elements Massage (Moon Valley)
Elements Massage (Moon Valley)

Elements Massage (Moon Valley) Reviews Summary

Massage Therapists | Phoenix, AZ

What do customers say about Elements Massage (Moon Valley)?

As of Feb 26, 2024, 369 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 26, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
369
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Elements Massage (Moon Valley)'s customer reviews analysis

The appraisal of Elements Massage based on the customer reviews posits a generally positive reputation with a few areas requiring attention. The exceptional skill and tailored approach of massage therapists, specifically Victoria, Kim, Alyssa, Michael, Samara, Patrice, and Zori, are persistently highlighted, pointing to a strong professional team adept at accommodating various customer needs including post-surgery recovery and preference in massage pressure. The welcoming atmosphere, accentuated by an aromatic environment, and customer-centric offers such as first-time discounts further contribute to the favorable customer experience. Conversely, issues associated with administrative processes and policy enforcement, particularly regarding the acceptance of Groupons and inconsistencies in appointment scheduling, have caused some dissatisfaction. The responsiveness of the management in rectifying issues indicates a commitment to customer service, despite the highlighted areas for improvement.

Positive Feedback

Reviews of Elements Massage indicate several strengths regarding customer satisfaction. The therapists at Elements are consistently praised for providing exceptional massages, possessing extensive knowledge, and exhibiting an ability to tailor their approach to individual health concerns. The massage environment is described as relaxing, enhanced by the aromatic atmosphere upon entering, and the staff is characterized as welcoming and friendly. Additionally, offers such as first-time discounts have been well-received, allowing customers to trial the service at a more accessible price point. Those therapists specifically mentioned, including Victoria and Kim, have been highly recommended by clients for their standout services, and the management's quick responsiveness to resolve issues has left a positive impression.

Concerns and Threads

While many aspects of the service at Elements Massage garner praise, certain negative experiences have been reported that impact the overall customer experience. Customers have encountered problems with the use of Groupons, encountering issues with their redemption due to miscommunication and policy restrictions. This confusion has raised concerns about the clarity of promotional terms. Furthermore, therapists' tendencies to reschedule appointments sometimes on short notice, and the imposition of cancellation fees, have generated some client aggravation. Although these incidents are balanced by management intervention to rectify problems, they represent areas where Elements Massage could improve to ensure a consistently positive customer experience.

Frequently asked questions about Elements Massage (Moon Valley)

What should I do if there's an issue redeeming a Groupon at Elements Massage?

If you encounter any challenges redeeming a Groupon, it's recommended to speak directly with the manager. Elements Massage management has shown a willingness to address such concerns and ensure proper resolution.

Can I request a specific therapist at Elements Massage?

Yes, you can request a specific therapist. Customer reviews frequently mention therapists by name, indicating that individual preferences are accommodated and even encouraged.

What happens if I need to cancel or reschedule an appointment?

Elements Massage requires notice for rescheduling or canceling appointments, typically 24 hours in advance, to avoid a cancellation fee. However, customers have noted that the massage center may reschedule appointments due to therapist availability without a cost to the client.

Recent customer reviews and testimonials for Elements Massage (Moon Valley)

Elements Massage (Moon Valley)
Erica Schovon
5-Star
3 weeks ago
Victoria performed the best massage I’ve probably ever had in my life!!! She is very knowledgeable and it was extremely accommodating to my needs as a person recovering from lumbar surgery and other health concerns. It was a wonderful experience, and I left feeling like even though I had a deeper massage, I don’t feel beat up or in pain like I usually do.I cannot recommend Victoria enough! She did a phenomenal job!
Elements Massage (Moon Valley)
Alycia Mendell
5-Star
3 months ago
Kim is absolutely amazing! She is the best massage therapist I have seen. She truly takes time to get to know her clients and listens to your needs. I would highly recommend her!
Elements Massage (Moon Valley)
Ami Podlesnik
5-Star
2 months ago
The aroma when I walked in was so relaxing and the 1st time discount allowed me to give em a try. The staff was very welcoming, knowledgeable and friendly. But the best part was my massage with Alyssa was the best I've had in years.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
369
reviews
Excellent
Good
Average
Fair
Poor

About Elements Massage (Moon Valley)

Massage Therapists

The Elements Way™ is our difference. At Elements Massage Moon Valley, we only do massage. It's therapeutic, handcrafted, and personalized. Our expert certified therapists are focused on delivering a massage that is responsive to the individual needs of our clients- simply, it is a better massage.

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