Elements Massage

Elements Massage Reviews Summary

Massage Therapists | Dallas, TX

What do customers say about Elements Massage?

As of Mar 23, 2024, 225 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 23, 2024
Last updated
March 23, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
225
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Elements Massage's customer reviews analysis

The overall company reputation of Elements Massage is positive, based on the consistently good reviews it receives from customers. Many clients have become long-term members, indicating satisfaction with the service and choosing to repeat the experience. Efficiency is a recurring theme throughout the reviews, with customers mentioning fast check-in procedures and the ability to begin sessions promptly. The cleanliness of the facilities and the welcoming nature of the staff are also frequently noted, contributing to a pleasant overall atmosphere. The therapists are praised for their professionalism, communication skills, and ability to tailor massage techniques to individual needs, which points towards a successful business model focused on customer care and personalized service. However, a single review raises a concern regarding appointment reliability, citing an issue where a therapist was unavailable at the scheduled time, which could suggest a need for improvement in scheduling or communication procedures.

Positive Feedback

Customers report a high level of satisfaction with Elements Massage, highlighting several key positives in their feedback. The professionalism and expertise of the massage therapists are highly regarded, with specific praise for their ability to alleviate physical ailments like headaches, neck pain, back pain, and improve mobility. The massage experience is described as comfortable, intuitive, and carefully adjusted to meet individual needs, which demonstrates a client-centered approach. The facility itself earns compliments for its cleanliness, cozy ambiance, and extra touches like mints. Front desk staff are recognized for their welcoming and accommodating nature, ensuring a positive experience from the beginning of the appointment. The efficient check-in process and pre-paperwork online options are also appreciated by customers for saving time and streamlining the visit.

Concerns and Threads

While most of the feedback for Elements Massage is overwhelmingly positive, there is a notable negative aspect mentioned in the customer reviews. A client reported an issue with scheduling, where there was no masseuse available at the time of the appointment, despite having the appointment scheduled. This indicates a potential gap in the company's organizational or communication systems. No other negative trends are mentioned directly, but this isolated incident suggests that Elements Massage may occasionally face challenges in maintaining consistency with appointment scheduling or in notifying clients promptly of any changes or cancellations.

Frequently asked questions about Elements Massage

What can I expect in terms of cleanliness and ambiance at Elements Massage?

Customers frequently praise Elements Massage for its clean facilities and cozy, welcoming ambiance. The attention to detail, including the provision of mints, contributes to a positive and relaxing environment.

How does Elements Massage ensure a personalized massage experience?

Therapists at Elements Massage are commended for their communicative approach and attentiveness to individual needs. They are noted for adjusting pressure and technique according to the client's responses, ensuring a tailored and effective massage experience.

Are there any concerns I should be aware of when booking an appointment at Elements Massage?

Some reviews indicate that scheduling can occasionally be problematic, with instances of therapists not being available at confirmed appointment times. It's a rare concern, but it's advisable to confirm your appointment ahead of time and be aware of the possibility of scheduling issues.

Recent customer reviews and testimonials for Elements Massage

Elements Massage
Willie Ruiz
5-Star
a month ago
Been coming here for a couple years and never had any issues. For a 1pm appt I got in at 12:53 and was inside laying down by 1. Check in was fast, did all the pre-paperwork online before coming in. The masseuse was as nice, communicative and made the experience comfortable. Great place for a massage.
Elements Massage
Mindy Bell
5-Star
4 months ago
I have had such a positive experience as a member here for several years now. It is one of the best things I do for myself each month. The current front desk staff is so welcoming and kind. The place is clean, cozy, and cute. The mints are such a fun touch! And a special shout-out to therapist Aurora for helping ease my headache and neck pain! She is so attuned to the body’s responses and intuitively adjusts pressure and technique to just the right levels and places. And she is so kind and invites deep relaxation. I’m so thankful to be her client!
Elements Massage
Carol Ann Clark
5-Star
3 days ago
I cannot recommend Kahala enough! She is so kind and warm, just makes you immediately comfortable. She also gives a fantastic massage- my shoulder and back pain is noticeably better after seeing her!
Read all reviews

About Elements Massage

Massage Therapists
The Elements Way™ is our difference. At Elements Massage Lakewood, we only do massage. It's therapeutic, handcrafted, and personalized. Our expert certified therapists are focused on delivering a massage that is responsive to the individual needs of our clients- simply, it is a better massage.
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