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Ego At The Wellington, Shadwell
Ego At The Wellington, Shadwell

Ego At The Wellington, Shadwell Reviews Summary

Mediterranean Restaurants | Leeds

What do customers say about Ego At The Wellington, Shadwell?

As of Feb 25, 2024, 1253 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 25, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
1253
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ego At The Wellington, Shadwell's customer reviews analysis

Ego at The Wellington in Shadwell generally exhibits a strong, positive company reputation through recent customer reviews. Patrons consistently praise its aesthetics, describing the restaurant as a 'beautiful' establishment with 'lovely' interiors, which seamlessly blends the charm of a traditional pub with a more modern and well-designed dining environment. Customer experiences emphasize the quality of food, noting it as 'exquisitely presented,' 'tasty,' and having a wide variety with good kitchen execution. Particular attention has been drawn to the gluten-free options, carnivorous selections like superb fillet steaks, and an outstanding rendition of Calamari. The dining experience is further enhanced by the staff's professionalism and friendliness, contributing to customers feeling 'welcome and valued.' Nevertheless, there are areas for improvement, as indicated by comments on overcooked food, inconsistent dish temperature, and occasional lapses in service quality, such as an instance of staff rudeness and deficiencies in meal availability during peak times.

Positive Feedback

The majority of feedback for Ego at The Wellington skews highly positive. The restaurant's ambiance is frequently highlighted as a blend of spaciousness and coziness, promoting a comfortable dining experience. Pet-friendly policies and ample parking have received specific commendation, indicating consideration for customer convenience. Culinary praise focuses on the extent of gluten-free options and delicious vegetarian and vegan choices, satisfying a range of dietary preferences. The ability to accommodate family groups and space for prams without difficulty reflects favorably on the restaurant's inclusivity. Service is often described as 'great,' with acknowledgments of staff being attentive, professional, and friendly. When issues with food preparation occur, the staff's willingness to rectify the problem, such as replacing overcooked items, showcases a commitment to customer satisfaction. Regular promotions like discounts are also appreciated, enhancing the perceived value of the dining experience.

Concerns and Threads

Despite the overwhelming positive reviews, Ego at The Wellington’s reputation is not unblemished. A recurrent theme in the critique involves instances of food not being served at the optimal temperature, signaling some inconsistency in the kitchen's output. Customers have reported that food can arrive 'warm, not hot,' and certain dishes such as Yorkshire puddings may suffer in quality due to being held warm for too long. Service, while generally commended, has its friction points. Specific mention of a staff member showing ignorance and rudeness affects the otherwise praised customer service. Furthermore, menu item availability has been an issue; an instance of running out of a particular dish (seabass) during peak dining time has been recorded. Another area of concern arises from the auditory environment, with feedback highlighting that the music volume can be excessively 'far too loud,' thus possibly detracting from the dining atmosphere.

Frequently asked questions about Ego At The Wellington, Shadwell

Is Ego at The Wellington a good choice for people with dietary restrictions?

Yes, Ego at The Wellington offers an extensive gluten-free menu, and patrons have positively highlighted the availability of vegetarian and vegan options, making it a suitable choice for guests with various dietary requirements.

Can I bring my dog when dining at Ego at The Wellington?

Certainly. The restaurant is pet-friendly, allowing diners to enjoy their meals accompanied by their well-behaved dogs.

Does the restaurant accommodate families with babies and young children?

Yes, Ego at The Wellington is capable of accommodating families with babies, as reviewers have mentioned space for prams and a welcoming attitude towards children.

Recent customer reviews and testimonials for Ego At The Wellington, Shadwell

Ego At The Wellington, Shadwell
Fiona Bryans
5-Star
3 weeks ago
Our daughter brought us here for lunch. What a beautiful restaurant hidden inside what looks like a traditional old pub. We had an amazing 3 course lunch, exquisitely presented and served, as well as tasty and hot. I didn't think I'd have room for dessert, but the modern take on an Eton mess won me over and finished off a superb meal. There was a lovely selection of beers, wines and cocktails and our dogs were welcome too, they were very well behaved, so got a deserved treat. Thanks very much
Ego At The Wellington, Shadwell
Mike Whitehouse
5-Star
2 months ago
We had Sunday lunch here today after a long few hours driving around Leeds looking at cars. Four of us plus a baby. Fabulous! Great food and great service in what is also a well designed environment. We got a pram in and out with no bother. The food was excellent with a wide choice and good kitchen skills. (The veg was perfect!) My Wife had perfect beef with the right degree of pinkness and my pork loin delightful. The one slight concern was the Yorkshires which seemed too dry and perhaps had been kept warm too long. Lemon tart was extraordinary! Total bill £120 including drinks. Updated Dec 2023... Still every bit as good! 8 of us this time, plus the baby. Alex looked after us, with occasional help, most of the time and was very friendly and professional. We felt welcome and valued. Lamb portion excellent. Gravy could do with more seasoning and reducing a little. Food was warm, not hot.. pork belly starter was amazing! Vegetarian options: Nut roast Sunday dinner was the best vegetarian Sunday offer ever, said my daughter!
Ego At The Wellington, Shadwell
Jane Woodhead
5-Star
11 months ago
Lovely interior and design which makes this place seem both spacious and cosy. Dog friendly with plenty of car parking.While the majority of the staff had good customer service skills,one member of the bar team was quite ignorant in his approach to serving us which let down an otherwise great visit.Only had a drink this time but the menu looked good and the prices were moderate so if I'm looking for a place to eat I'd go back another time.
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About Ego At The Wellington, Shadwell

Mediterranean Restaurants

Relaxed, no-frills pub-restaurant serving classic grub and carvery roasts, with weekly quiz night.

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