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Eforea Spa Liverpool Reviews

Rated 3.9 based on 58 Reviews

6 Sir Thomas St, Liverpool L1 6BR

Spas | Liverpool

Published on
April 12, 2024
Last updated
April 12, 2024

Reviews Summary

A review of the recent feedback for Eforea Spa Liverpool presents a mixture of opinions on the facility's quality and services. Customers praise aspects like friendly staff, effective massages, and some clean amenities, but there are noteworthy complaints highlighting concerns about facility maintenance, cleanliness, and the actual duration of treatments. Notable positive impressions often mention therapists by name, suggesting personalized and memorable experiences. However, negative reviews recurrently point out issues with facility upkeep such as malfunctioning or unclean equipment, including jacuzzis and pools. There are also inconsistencies reported in service execution, which is affecting the reputation. Customer service experiences are bifurcated, with some reporting excellent interactions while others describe stressful situations related to bookings and voucher handling. Overall, the reviews depict an establishment where customer experience can vary greatly, and where operational improvements are necessary to maintain a consistently reputable standing.
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What Customers Are Saying About Eforea Spa Liverpool?

Trustguide uses AI to extract key phrases from reviews about Eforea Spa Liverpool and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Eforea Spa Liverpool's customers had a positive experience.

Positive
Neutral
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Eforea Spa Liverpool Ratings

5

As of Based on 58 revies as of Apr 12, 2024

Eforea Spa Liverpool Score

As of Based on 58 revies as of Apr 12, 2024

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Customer Reviews

As of Apr 12, 2024, 58 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Eforea Spa Liverpool's publicly available reviews View source

S Hannon rated Eforea Spa Liverpool 5 stars
2 weeks ago
Had a fabulous day here. The spa albeit small, was clean, warm and relaxing. The treatment I received was amazing. We arrived at 1030am and were greeted really warmly. Would definitely visit again.
Jem rated Eforea Spa Liverpool 5 stars
a month ago
Visited today and left after 10 minutes of getting into my swimsuit. The girl informed me the jacuzzi was broken as I arrived. The handles are falling off doors. The pool was freezing I never even got after saw someone had spat in the water. Absolutely disgusting will never go back again. Vile avoid at all cost don't waste your money it's flithy and run down
Leigh Needs rated Eforea Spa Liverpool 5 stars
a month ago
AVOID!!! I have contacted the spa regarding the experience with them and no response so I will voice my opinion direct here. Spa was dirty, “i will say” we were in their at 5pm until 7 so late in the day but for the cost there is no excuse for this. the jacuzzi was lukewarm and had things floating in it, the handrails getting in are extremely loose making it difficult to enter the jacuzzi when the bubbles are on because their is so much foam from over use of chlorine which end up leaving the skin prickly, also their are more little tiles kicking around the the jacuzzi than actually attached. Leaving sharp edges that you catch your feet on when you walk in it. The sauna was at best 50c not warm at all I spent 10 mins in there thinking it would warm up but it didn’t. The steam room I couldn’t fault it was nice. The pool was freezing and again over use of chlorine which really stings the eyes after only a few mins. The treatments I had a 25 mins massage that was only at best 15 mins. In total I was in the treatment room for 20 mins but this includes then sorting the bed, leaving to get comfortable at the start and finish. The person massaging me, proceed to wear gloves for the treatment which is extremely weird, and it became evident she was actually ill coughing on me while I was laid there. £25 an hour for the spa and over priced treatments. No value for money at all, don’t waste your time and hard earned money for a poor experience with these. For spa reference we visited on 2-2-24 under the name of NEEDS at 4:30pm.

Frequently Asked Questions About Eforea Spa Liverpool

What should I expect regarding the cleanliness and maintenance of the facilities at Eforea Spa Liverpool?

Customer opinions on cleanliness and maintenance at Eforea Spa vary. While some visitors have found the amenities to be clean and well-maintained, others have encountered issues with cleanliness, particularly in the jaluzzis and pools, and maintenance concerns such as loose fixtures. It is advisable to contact the spa directly for up-to-date information on their maintenance procedures and standards.

Can you tell me more about the qualifications and expertise of the massage therapists at the spa?

Several customers have praised the massage therapists at Eforea Spa Liverpool, particularly pointing out the quality of service from therapists with over 20 years of experience. Therapists like Nayla and Nellyah have been specifically mentioned for providing excellent treatments and making clients feel comfortable throughout the experience.

How should I proceed with booking treatments at Eforea Spa Liverpool, and what should I bring?

For booking treatments, it is imperative to contact the spa well in advance due to possible difficulties reaching customer service. When booking, inquire about all necessary items, such as vouchers or bathing suits, to avoid any on-site issues. Experienced issues suggest confirming all details with staff and to be prepared for potential administrative hiccups.

About Eforea Spa Liverpool

Spas
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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