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East Midlands Airport Reviews

Rated 3.4 based on 2962 Reviews

Castle Donington, Derby DE74 2SA

Uncategorized Derby

Published on
August 13, 2025
Last updated
August 13, 2025

Reviews Summary

The overall sentiment expressed in reviews for East Midlands Airport is notably mixed. While some travelers appreciate its cleanliness, efficient security process, and convenient transportation links, many others raise significant concerns about the airport’s parking system. Multiple reviews describe confusion, steep fines, and unclear signage related to the rapid drop-off area, with several users feeling the system is exploitative. Additional critiques touch on limited destination choices, uncomfortable facilities, and inconsistent special assistance services.

Prominent themes in the feedback include the convenience and speed of airport access—especially for Nottingham-based travelers—countered by frustration with car parking logistics and charges. Passengers mention clean facilities, improved waiting areas, and helpful staff on some occasions, although negative remarks are made regarding cleanliness of toilets and the quality of food options. The drop-off process and special assistance stand out as areas needing substantial improvement.

In summary, East Midlands Airport maintains a reputation in central England for convenience and accessible transit, though persistent criticism over parking policies and some inconsistent services negatively impact its standing. Reliable experiences are contrasted by reported operational shortcomings, suggesting that future travelers should stay informed and alert to logistical details.
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What Customers Are Saying About East Midlands Airport?

Clean place and can get through security quick

Very convenient to travel from Nottingham city centre to Airport

Easy to navigate EM airport

charging points

We always find this one of the best and easy airports for travellers

great bus links to different areas

airport had far to much duty free

Toilets at both airport were very clean and tidy

Trustguide extracts key phrases from reviews about East Midlands Airport and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of East Midlands Airport's customers had a positive experience.

Positive
30%
Neutral
20%
Negative
50%

East Midlands Airport Ratings

5

As of Based on 2962 revies as of Aug 13, 2025

East Midlands Airport Score

30%

As of Based on 2962 revies as of Aug 13, 2025

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Customer Reviews

As of Aug 13, 2025, 2962 customers have reviewed this business and rated it 3.4 Star out of 5. Trustguide conducted an in-depth analysis of East Midlands Airport's publicly available reviews View source

Jim rated East Midlands Airport 4 stars
3 weeks ago
Nice little airport First time coming here Clean place and can get through security quick there wasn’t much of a wait. Maybe 15/20 mins ish Very rude security guard there didn’t catch his name But didn’t let that affect the review or spoil the holiday Few shops here for last min bits Parking around the place anywhere is double red lines. No stopping or you get a £100 fine !! See you again
Harleen Kaur rated East Midlands Airport 1 stars
6 days ago
I would prefer to give this no stars. The term ‘rapid drop off’ is a con. I have never EVER forgotten to pay parking, if I knew I had to pay, would I have made the same mistake twice upon pick up as I did on the drop off? Please Apcoa and EMA, make it make sense? The previous comments about the exploitation of passengers is correct, when you are in a rush to catch a flight and need a ‘rapid drop off’ naturally from viewing the signs you would read it quickly as having to pay for any time after 15 minutes. 3 minutes 42 seconds on drop off and less than 3 minutes upon pick up. I will be taking this to BBC Panorama because more people need to know about this if there aren’t clear signs, why would the driver be getting out of their cars to go right up to the signs to see the incredibly small writing, even with glasses you wouldn’t see that small writing. Some people also have anxiety about driving through the drop off as it is because its SO tight, the pot holes on the way in are ridiculous and the bumps are dangerous. What are you paying £5 for? Additional costs to car repairs lol And might I add, it was torrential rain and you can barely see through your front window at the car in front of you let alone a poorly stated sign. Clearly this crap parking system is not working given all the below reviews, do something about right now. 5 MINUTES SHOULD BE FREE AT LEAST.
Kaibin Heng rated East Midlands Airport 5 stars
6 days ago
Very convenient to travel from Nottingham city centre to Airport. Skylink Bus takes u right to the terminal within 1hr. The airport is usually quiet therefore the whole process is quick

Frequently Asked Questions About East Midlands Airport

Is parking at East Midlands Airport easy to use?

Several reviews indicate that the new drop-off parking system is confusing and can result in significant fines for short stays, with complaints about unclear signage and difficult payment procedures. Travelers are advised to check payment procedures in advance and allow extra time.

How consistent is special assistance at East Midlands Airport?

Feedback suggests that special assistance services can be inconsistent. Some customers praised the special assistance team, while others reported occasions of not receiving the needed help, even when requested.

What transport options connect Nottingham city centre to the airport?

The Skylink Bus provides convenient access from Nottingham city centre directly to the airport terminal in about 1 hour. Public transportation is frequently mentioned as a reliable and easy link to East Midlands Airport.

About East Midlands Airport

Uncategorized
East Midlands Airport operates as a regional airport serving Nottinghamshire, Derbyshire, and Leicestershire. It provides passenger services for scheduled flights, charter operations, and package holidays, handling both domestic and international routes. The airport serves as a transportation hub accessible by road and public bus connections.

The airport’s processes include security screening, baggage handling, retail shopping, and food services within the terminal. Parking facilities utilize automated systems with remote payment options and camera-based monitoring. East Midlands Airport features dedicated assistance teams, modernized waiting areas, and standard passenger amenities such as lounges and charging stations.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.