Overall, customer sentiment towards DriveTime dealership, particularly the McKnight Road location, is positive. Reviewers repeatedly mention the professionalism and friendliness of team members such as Daron Mathew’s and Austin Chin, who are credited with making the purchasing process smooth, stress-free, and informative. Most reviewers describe feeling well-supported, and several mention they are repeat customers or would recommend the dealership to family and friends. Still, there is one notable negative review citing aggressive warranty upselling and difficulty reaching staff afterward, indicating potential improvement areas in post-sale support.
Key recurring themes in feedback center on staff reliability, patient service, and the ability of representatives to create a welcoming environment. Reviewers remark on efficient procedures, helpful staff who address questions, and an emphasis on treating all customers with respect and honesty regardless of credit situation. Customers also highlight family-friendly aspects of the dealership and personalized housing options.
Based on these comments, DriveTime in the Pittsburgh region enjoys a reputation for friendly, accessible car sales, bolstered by attentive staff and a generally trustworthy sales process. While most interactions are handled professionally, isolated complaints around upselling and after-sale service highlight opportunities for increased consistency and customer care.
Key recurring themes in feedback center on staff reliability, patient service, and the ability of representatives to create a welcoming environment. Reviewers remark on efficient procedures, helpful staff who address questions, and an emphasis on treating all customers with respect and honesty regardless of credit situation. Customers also highlight family-friendly aspects of the dealership and personalized housing options.
Based on these comments, DriveTime in the Pittsburgh region enjoys a reputation for friendly, accessible car sales, bolstered by attentive staff and a generally trustworthy sales process. While most interactions are handled professionally, isolated complaints around upselling and after-sale service highlight opportunities for increased consistency and customer care.
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