Kimberley - The Caravan & Motorhome People Reviews

This is some text inside of a div block.

Want to given them 0 starts but 1 is the least. Before you decide to spend your hard earned cash with this dealer, let me tell you about my experience. Spent £30k on a van that I then had to throughly clean when I got it home. Whilst doing so, I noticed the windows were barely hanging on by a thread. I wouldn’t mind but there were water marks on the inside of the window which should have given it away during the PDI (if one actually happened) They refused my right to reject having lost complete faith in the dealer and knowing they were going to have to remove all windows and reattach (and I was right, the workmanship was horrendous in the end) The biggest shocker was after going to collect it some 4 weeks later and them having addressed some of what I thought were additional minor internal issues, I read in their paperwork they had left lying around (amongst all the debris in the caravan), that they had noticed the walls were actually bowed, contacted the manufacturer who said there was no solution but was obviously causing an issue. Needless to say, with that paperwork in my hand (wish they tried to take back) I had my money back within the hour and unfortunately they had the caravan back up for sale again within a few weeks (see Youtube - Coachman Acadia 630 Xtra). My experience of their aftersales Dept was shocking. Even copying in their CEO/Owner achieved nothing. If you happen to be one of those who has left a good review, I can only assume you haven’t looked hard enough at what you have been sold by them. The pictures speak from themselves. This van was 2 years old and £30k. I was lucky enough to get my money back. Will you be?