Mercedes-Benz of Lakeside Reviews

The reviews for Mercedes-Benz Lakeside reveal a predominantly positive sentiment, with many customers highlighting the professionalism, friendliness, and helpful approach of staff members such as Daisy, Shelly, Zoe, Matt, Mark, Ade, Aaron, and Harry. Reviewers consistently note attentive and respectful treatment, regardless of their technical knowledge or appointment timing. However, there are notable criticisms relating to communication delays, vehicle readiness, and lack of issue resolution in a few experiences.

Frequent themes in the feedback include high praise for staff competence and supportive attitudes across departments, from sales and parts to aftersales service. Positive encounters commonly involve knowledgeable consultations, quick and accommodating processes, and customer-oriented service, particularly at the Lakeside branch. Critical reviews, though fewer, mention long wait times, unfulfilled assurances, and challenges with deposit refunds, indicating occasional inconsistencies.

Overall, Mercedes-Benz Lakeside is regarded as a reputable dealership in the Lakeside area, building strong relationships through quality staff interactions and reliable vehicle services. While isolated issues with delays and service management do occur, the majority of reviewers report confidence in returning for future needs, reflecting a trust-based reputation within the local region.

Mercedes-Benz Lakeside is a car dealership specializing in the sale of new and used Mercedes-Benz vehicles, as well as offering comprehensive aftersales services like vehicle servicing, repair, and parts supply. The company operates in-person at its Lakeside location, providing both showroom and service department experiences to customers.

The dealership follows a customer-focused operational model where staff assist with consultations, test drives, vehicle purchases, and ongoing maintenance support. Appointments are scheduled for service, and the team also handles parts enquiries and logistics. Mercedes-Benz Lakeside employs dedicated consultants for various customer needs, aiming for clear communication and streamlined processes.