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Dreams Reviews

Rated 4.1 based on 785 Reviews

Beckton Retail Park, Alpine Way, London E6 6LA

Mattress Stores | London

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Dreams Beckton, based on a collection of recent reviews, is generally favorable, with specific commendation on customer service. Customers have praised staff members for being friendly, patient, knowledgeable, and professional. Many reviewers have noted the personalized assistance they received, including detailed explanations of products and additional services such as sleep position testing with a smart machine. The store's cleanliness and diverse product range have also been highlighted positively. However, there is a concern regarding the availability of staff, as some customers experienced a lack of immediate assistance due to employees being occupied with other tasks. Price perception is another area of critique, with a sentiment that Dreams' products can be more expensive than other high street competitors. The presence of a dedicated clearance section offering discounted items has mitigated these concerns for some shoppers.

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What Customers Are Saying About Dreams?

Trustguide uses AI to extract key phrases from reviews about Dreams and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Dreams's customers had a positive experience.

Positive
Neutral
Negative

Dreams Ratings

3

As of Based on 785 revies as of Jan 09, 2024

Dreams Score

As of Based on 785 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 785 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Dreams's publicly available reviews View source

Khalid Malik rated Dreams 3 stars
5 months ago
A good selection of beds, mattresses and furniture to see. Lack of staff at hand to help or speak to you. The two staff or 3 that i noticed were busy taking orders from other customers and were sitting down on their computers. Overall i thought Dreams was much pricier than other high street stores for mattresses.
Oleksandr Sumansky rated Dreams 3 stars
a week ago
I really liked the service, very friendly attitude, everything was explained perfectly, and my purchase was processed very quickly and efficiently. And they also very professionally helped me choose what I wanted. Thank you very much for such a wonderful service. I will definitely recommend your store to everyone.
LASH ZONE rated Dreams 3 stars
a week ago
I visited this shop today to buy a new mattress. The staff were very friendly and helpful. They tested my sleeping position on a smart machine, where I could see what type of mattress will suit me best, which was very helpful! As a result I bought a mattress and very comfortable pillow. Thank you for an amazing experience 🙂

Frequently Asked Questions About Dreams

Are the staff at Dreams Beckton knowledgeable and able to assist with product selection?

Yes, staff at Dreams Beckton are consistently praised for their product knowledge and helpfulness. They can assist with product selection, including mattress testing using smart technologies to find the best match for your sleeping habits.

Does Dreams Beckton offer any discounted products?

Dreams Beckton has a clearance section where customers can find discounted items, including mattresses and other bedding products. Reviews suggest that significant savings can be made in this section.

Is there often a wait to get assistance at Dreams Beckton?

Some customers have reported a wait due to staff being busy with other customers. While not a universal experience, it can happen during peak hours or if the store is short-staffed.

About Dreams

Mattress Stores

Chain retailer selling beds, mattresses, bedding & bedroom furniture in a warehouselike space.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.