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6 Floors Of Beds
6 Floors Of Beds

6 Floors Of Beds Reviews Summary

Mattress Stores | Leeds

What do customers say about 6 Floors Of Beds?

As of Apr 18, 2024, 125 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 18, 2024
Last updated
April 18, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
125
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

6 Floors Of Beds's customer reviews analysis

Analyzing the collected reviews for Bedside Manor Ltd reveals an overwhelmingly positive overall company reputation and customer experience. A recurring theme across the reviews is the exceptional customer service provided by staff members, notably Lynne, who is frequently mentioned for her helpfulness, friendliness, and professionalism. The sales staff's non-pressured approach and their willingness to offer advice and trial options, as seen in the pillow selection process, strongly contribute to customer satisfaction. Moreover, the customers praise the product range, including bedroom sets, mattresses, and furniture, highlighting the high quality and beautiful design of the items purchased. Additionally, the after-sales support seems to be exemplary, with quick resolution of issues, such as a defective mattress situation, and stress-free delivery and assembly services. The feedback underscores a trend of repeat patronage and customer referrals, signifying trust and value extended by Bedside Manor Ltd to its clientele.

Positive Feedback

Among the most praised aspects of Bedside Manor Ltd are the quality and range of products offered. Customers are consistently satisfied with their purchases, describing the furniture and bedding as 'beautiful' and 'fantastic quality.' The high level of customer care is another significant positive, with staff like Lynne receiving accolades for exceptional service, ranging from detailed pillow consultations to accommodating delivery dates changes. The non-pressurized sales environment is particularly appreciated by customers, allowing them to make informed decisions without feeling rushed. Lastly, delivery and after-sales services receive positive remarks for their efficiency and the courtesy of the delivery personnel, evidencing a full-circle positive customer experience from entry to after-purchase.

Concerns and Threads

Despite the overwhelmingly positive feedback, a small concern was noted regarding the variety of some product lines; a customer mentioned a limited selection of bed covers, pillows, and bolster in the store. Consequently, they were advised to visit another retailer for those specific items. Additionally, while not directly a negative experience, the direct the suggestion to another retailer for a better selection may indicate a niche in Bedside Manor's inventory that could be improved upon. Nonetheless, this incident appears isolated, and the company's referral to another store was still regarded as part of a commendable customer service experience.

Frequently asked questions about 6 Floors Of Beds

Can I expect to find a wide variety of mattresses and beds at Bedside Manor Ltd?

Yes, Bedside Manor Ltd offers an extensive range of mattresses and beds, with many customers praising the variety and quality of their selection.

Does Bedside Manor Ltd provide a trial period for their pillows or mattresses?

Yes, the company does offer a trial option for pillows, as evidenced by a review where a customer was allowed to trial a pillow for one night, showing their commitment to customer satisfaction.

In the case of a product issue, how does Bedside Manor Ltd handle after-sales service?

Based on customer feedback, Bedside Manor Ltd is proactive and helpful in resolving issues, going above and beyond expectations to ensure customer satisfaction, including quick response to product faults and efficient delivery and assembly services.

Recent customer reviews and testimonials for 6 Floors Of Beds

6 Floors Of Beds
Tracy Jackson
5-Star
6 months ago
This company is an absolute gem. The furniture is absolutely beautiful. Ordered a complete bedroom set & we weren't disappointed. Lynne who took our order was a pleasure to deal with & the fitter Keith is a really lovely chap, nothing is too much trouble. Would highly recommend, thank you for creating my dream bedroom ❤️ Thank you Tracy & Philip Jackson
6 Floors Of Beds
James Dawson
5-Star
a month ago
I went in for pillow advice as I have spent quite a bit over the years on pillows and always never quite got the right one, memory foam I have never got on with. Lynne was friendly and welcoming, after a long discussion about pillow types she allowed me to trial a pillow for one night! Great customer service , I ended up getting a pair of the latex ones, honestly the most comfortable pillow I have ever slept on.
6 Floors Of Beds
Jackie Perry
5-Star
10 months ago
Bought these fantastic wardrobes from Bedside Manor. Great product, great price and great service from Lynn and the delivery team. Thank you once again for a great buying experience.
Read all reviews

About 6 Floors Of Beds

Mattress Stores
Showroom with 6 rooms showcasing a range of beds, mattresses, bed steads and bedroom furniture.
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