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American Mattress
American Mattress

American Mattress Reviews Summary

Mattress Stores | Chicago, IL

What do customers say about American Mattress?

As of Mar 28, 2024, 208 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 28, 2024
Last updated
March 28, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
208
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

American Mattress's customer reviews analysis

Analyzing recent customer reviews of American Mattress, the company exhibits a commendable reputation, primarily attributed to the personalized service, professional expertise, and the quality of their products. Salespersons named Anthony and Jerry are frequently mentioned, indicating a consistent level of tailored customer service. Customers appreciate the no-pressure atmosphere, the patience in addressing inquiries, and the guidance in selecting the most suitable mattress. The store seems to offer a diverse variety of products, allowing customers ample choices to find the right fit for their needs. Furthermore, the act of providing discounts and additional perks like free pillows with purchases enhances customer satisfaction, reinforcing the company's commitment to value addition. The familial business nature, as referenced by a reviewer, coupled with longevity in serving multi-generational customers, further solidifies their standing as a trusted provider in the mattress industry.

Positive Feedback

Key positive aspects consistently highlighted in customer feedback for American Mattress include the exceptional customer service provided by staff, particularly sales representatives Anthony and Jerry. Their expertise and willingness to assist without exerting sales pressure are perceived as genuine and customer-centric. The bilingual nature of assistant helps instill confidence in shoppers who may be overwhelmed by the selection process, ensuring they find a mattress that aligns with their comfort and preference. The blend of professionalism and family-like engagement mentioned in the reviews signifies a welcoming shopping environment. The provision of discounts and complimentary items with purchases, such as adjustable frames and pillows, is another positive touchpoint that customers valued. The store's ability to exceed demanding expectations in both price and quality indicates a competitively positioned product offering that is well-received by the clientele.

Concerns and Threads

The provided reviews do not present direct negative experiences from the customers. All reviewers impeccably praise the customer service, the staff's knowledge, the quality, and the diverse range of products. However, the absence of critical feedback within these reviews may not entirely reflect a flawless customer experience and could potentially omit any areas of improvement or infrequent service mishaps. Although this array of reviews is positive, it is important to consider that they may not fully represent the experiences of all American Mattress customers, as dissatisfied customers may choose alternative platforms to voice their concerns, or some issues may not be publicly disclosed.

Frequently asked questions about American Mattress

Can I expect personalized assistance when choosing a mattress at American Mattress?

Yes, according to customer reviews, sales representatives at American Mattress are known for providing personalized and knowledgeable assistance to help customers choose the mattress that best fits their needs and preferences.

Does American Mattress offer discounts or additional products with purchases?

Customers have noted that the company often provides discounts and additional perks with purchases, such as free pillows or deals on adjustable frames, contributing to a higher perceived value of their shopping experience.

Is American Mattress considered a trustworthy and reputable store for mattress shopping?

The reviews suggest that American Mattress is highly regarded for its customer service, product quality, and expert guidance. The store's long-standing reputation, serving multiple customer generations, also implies that it has established trust and credibility in the mattress industry.

Recent customer reviews and testimonials for American Mattress

American Mattress
Sasha Y
5-Star
a month ago
We got two mattresses from this store and very happy about the quality and variety! They are true professionals and make your selection easier. You could try any mattress and take your time while picking the best option. Special thanks to Anthony Platania for helping us making the best decision in upgrading sleep quality!
American Mattress
Jamie Heiney
5-Star
5 months ago
I had such a pleasant experience picking out my new mattress. With an overwhelming amount of options, my salesperson Anthony helped me narrow down which ones were right for me. He was knowledgeable, approachable, and made sure I found the perfect fit. Highly recommend working with Anthony or anyone at American Mattress.
American Mattress
Alla Lee
5-Star
4 days ago
Great service! Answered all of my questions and helped with choosing the best option for me. Also gave me a discount, that I appreciate a lot!
Read all reviews

About American Mattress

Mattress Stores
Retail chain selling brand-name mattresses, plus beds, frames, futons & pillows.
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