Doux Chaton emerges as a well-received Vietnamese restaurant in Liverpool with positive reviews focusing on the authenticity and flavor of its dishes, particularly the Bun Bo Hue, Phở, and Bánh mì. Customers have lauded the variety in the menu, which includes vegetarian and vegan options, complemented by a notable beverage selection. Portions are described as generous and the cost is considered reasonable, particularly given the quantity and quality of food served. The staff is repeatedly characterized as welcoming and accommodating, contributing to the favorable dining experience. Nonetheless, an isolated negative incident involving reportedly poor customer service from the manager, who is the owner's daughter, casts a shadow on an otherwise stellar reputation. This single account, while concerning, does not seem to align with the majority of customer experiences but may still have an impact on the perception of the restaurant's customer service ethos.